UX Researcher

Diversified Services Network, Inc. (DSN) is seeking a full-time UX Researcher to join our team in Tucson, AZ! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!

JOB RESPONSIBILITIES:                

• Translate qualitative and quantitative research findings (usability testing, field studies, simulations) into clear, prioritized insights and recommendations that inform HMI, display, and overall heavy equipment UX decisions.
• Clarify operator, customer, and business needs and synthesize them into evidence‑based interaction concepts that support safe, efficient, and intuitive operation of heavy equipment in real‑world conditions.
• Understanding of research methodologies and experience facilitating research for physical‑digital systems.
• Experience integrating user research into product designs and design practices
• Communicate with design and other cross-functional collaborators on prototype requirements to test and iterate.
• Document key goals, themes, elements, and behaviors that must be implemented by downstream design teams.
• Create shareable UX artifacts based on the team’s research and activities (such as journey maps, storyboards, and user flows, etc)
• Create and maintain shareable UX research artifacts, such as operator journeys, task flows, mental models, storyboards, and experience maps, to align cross‑functional teams around operator needs and context of use.
• Incorporate ergonomics and human‑factors considerations into UX research planning and synthesis, ensuring physical, cognitive, and interaction demands are holistically addressed in HMI and cab experience.
• Prioritize research needs/backlog based on product roadmap

Requirements

EDUCATION & EXPERIENCE REQUIRED:

• B.S. or higher in Human Computer Interaction, Human Factors, Psychology, or other UX-related field AND 8+ yrs of experience in UX Research and knowledge of user experience best practices desired, preferably within a corporate environment or B2B environment.

REQUIRED SKILLS:

• Must possess a thorough understanding of UI best practices, UI design, and essential graphic design theory
• Able to produce results independently as well as collaboratively in a team environment
• Experience and proficiency in UI layout, spec, and prototyping tools
• Experience in Ergonomics HMI research
• Experience managing multiple projects and deadlines
• Portfolio demonstrating your expertise and ability to articulate your process

DESIRED SKILLS:

• Project management experience a plus.
• Experience in automotive or other adjacent fields is a plus

SOFT SKILLS REQUIRED:

• Outstanding communication, organization, time management, and interpersonal skills
• Exceptional data storytelling capability

Benefits

BENEFITS:

• 401(k)
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Pay Range: $105,000 - $110,000 a year

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com