GovCIO is seeking a User Experience/User Interface (UX/UI) Subject Matter Expert. The ideal candidate will thrive in a fast-paced, highly visible team that is focused on forward-learning solutions. The ideal candidate will have demonstrated experience documenting business processes and persona to be converted to automated technology solutions. This customer-facing role will be instrumental in ensuring customer satisfaction. This position will be fully remote within the United States.
Responsibilities:
We are seeking a User Experience/User Interface (UX/UI) Subject Matter Expert with government contracting experience. The ideal candidate will bring at least 8 years of hands-on experience, a strong understanding of ServiceNow platform capabilities is a plus.
Drive UX strategy and design efforts across federal digital platforms.
Conduct user research, usability testing, and stakeholder interviews to inform design decisions.
Develop wireframes, prototypes, and user flows to visualize and iterate on design concepts. Using tools like Figma, Adobe XD, Axure, or Sketch to create low- and high-fidelity designs.
Ensure compliance with federal accessibility standards (Section 508, WCAG).
Collaborate with developers, product managers, and federal stakeholders to align design with technical and mission requirements.
Provide expert guidance on UX best practices and human-centered design methodologies.
User Research & Analysis: Conducting interviews, surveys, and usability testing with federal stakeholders and end users.
Interaction Design: Designing intuitive workflows and user interactions for complex systems.
Visual Design: Applying design principles to create clean, accessible, and visually appealing interfaces.
Information Architecture: Structuring content and navigation to support user goals and federal mission objectives.
Accessibility Compliance: Deep knowledge of Section 508, WCAG 2.1, and inclusive design practices.
S. Web Design System (USWDS): Experience implementing USWDS components and guidelines.
Human-Centered Design (HCD): Familiarity with HCD processes as promoted by agencies like GSA and 18F.
Security Awareness: Understanding of secure design principles and working within FedRAMP environments.
Documentation & Reporting: Creating design documentation that meets federal standards and audit requirements.
Navigate ServiceNow and create manual test scripts or user guides
Front-End Development Knowledge: HTML, CSS, JavaScript (not necessarily coding but understanding implementation).
Agile/Scrum Methodologies: Working in iterative development cycles with cross-functional teams.
Communicate effectively with federal clients, developers, and program managers.
Navigate legacy systems and complex user needs to deliver modern solutions.
Qualifications:
Required Skills and Experience:
Bachelor’s degree in Human-Computer Interaction (HCI), Design, Computer Science, or related field.
5-8 years of experience in IT.
4 years of additional relevant experience may be substituted for education.
Demonstrated experience converting business processes into usable diagrams with personas. documented for application development teams to quickly develop cards in Jira and software applications.
Strong communication and leadership skills.
Familiarity with Jira, Confluence, and ServiceNow is a must.
Proficiency in design tools such as Figma, Adobe XD, Axure, Sketch, or Balsamiq.
Strong understanding of USWDS, HTML/CSS, and front-end development principles.
Demonstrated experience with accessibility compliance and inclusive design.
Excellent communication and stakeholder engagement skills.
Familiarity with Agile/Scrum methodologies.
Clearance Required:
Must be able to obtain a DHS Public Trust
Preferred Skills and Experience:
Experience with legacy system modernization.
Background in cognitive psychology or behavioral science.
Certifications such as Certified Usability Analyst (CUA) or Human Factors International (HFI).