Vacant Missing Bills Analyst

Department: Synergy

Pay: $14.50/hour + Potential for Performance-based Bonus

Schedule: Monday - Friday 8 am - 5 pm

LOCATION: Hybrid - " In office on Tuesday, Wednesday, Thursday)

Overview

At Conservice, our mission is to manage our clients' utilities - and we're looking for people to investigate when bills go missing! Vacant Missing Bills Specialists ensure expected vacant bills are received in a timely manner and recover any that are missing. Your performance will help prevent costly late fees and potential disconnects. Come be part of a unified team dedicated to client satisfaction and creating a positive culture.

Responsibilities

• Investigate missing bills for vacant units and either retrieve them or determine why they cannot be retrieved
• Ensure Conservice is receiving expected bills for vacant units
• Communicate with utility providers through phone calls and emails
• Engage in some written client communication for diverse purposes
• Confirm mailing addresses and account details
• Recover any missing vacant bills
• Assist in recovering all missing bills in billing history
• Prevent late fees and utility disconnects where possible

Preferred Skills

• Clear and professional written and verbal communication
• Attention to detail
• Able to quickly learn and adapt to new computer software
• Self-motivated to find the "why" behind the problem
• Interested in exceeding expectations
• Prioritize time effectively to complete workload and achieve goals