The Berry Companies is a 50-year-old family business passionate about making the Mt. Washington Valley AMAZING. We specialize in operating best-in-class properties in North Conway Village and at the base of Attitash. We are seeking a Vacation Owners Services Representative to become an integral member of the VOS team, providing exceptional customer service to the Vacation Owners of Eastern Slope Inn & Attitash Village. You will love working here if you:Do the right thingLike to be helpfulAre friendly and fun Make hard things look easy You'll love coming to work every day if you get, want, and have the capacity to:Support the Vacation Owners Services team for unit/owner relocations and special projectsHandling of inbound and outbound calls from our Vacation Owners relating to all aspects of their ownershipYou'll have success here if you value clear processes and feel qualified to do the following things:Customer Service:Responsible for answering & responding to all owner questions via phone and email. Update records of Vacation Owner interactions and file documents, including RDP Electronic filing. Keep detailed records of Owner interactions in the Concord database and Communication Logs.Service Vacation Owners regarding ownership contracts, requests for unit transfers, requests for relinquishment of ownership. Provide direction to our Vacation Owners that wish to opt out and or counsel them in various ways to maintain and utilize the ownership.Schedule Vacation Owner appointments using Calendly, verbally or face to face.Unit Relocation Assist with ownership/unit relocations including verbal and written correspondence, data verification and data entry. Includes document merging using Microsoft Office toolsContact Vacation Owners for inventory projects and Special AssessmentsMiscellaneousDocument filing and organizing files. Including document disposal as requested.Distribution of department mail, connecting with Administration Office. Administrative support for department manager as requested.Knowledge & SkillsExperience with Microsoft Office - Word, Excel, AccessGeneral understanding of Windows 10 computers and peripheral equipmentGood problem-solving, analytical, and documentation skillsGreat written and verbal communication skillsAbility to multi-task, be organized and prioritize tasks to meet deadlinesExperienced in working in a fast-paced environment with multiple priorities and projectsMust be able to lift 25 poundsHigh school or equivalent We train our team to help them succeed, and everyone on our team helps with our success. Our company runs on EOS purely (Entrepreneurial Operating System). That means as a member of this team, you will have a leader who:Gives clear directionsMakes sure you have the necessary toolsActs with the greater good in mindDelegates appropriatelyTakes time to truly understand your role and how you can help the companyMakes their expectations clearCommunicates wellHas effective meetingsMeets one-on-one with you weekly or more, if neededRewards and recognizes your performance BenefitsCompetitive CompensationHealth Insurance, including dental and vision insurance Generous Paid Time Off & Paid HolidaysA company that Supports Work/Life BalanceLodging & Travel Discounts, Mini Vacations and Vacation Exchange opportunities. Support for Community ServiceCompany & Department Celebrations (we throw the best company parties!)Mentorship programs; Career Development and Opportunities for Advancement401(k) MatchingLife, Accident, Critical Illness, and Short-term Disability insurancePaid Training and Tuition Reimbursement For more information, please contact Amanda Greenwood, Manager Vacation Owner Services at 603- 356-6321 x 6904 or email her at amandag@berry-cos.com
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