Position Summary
We are looking for friendly, dependable individuals who enjoy connecting with people and helping customers feel confident about their vacation plans. As a Vacation Relations Coordinator, you will serve as a consistent point of support for travelers as they explore destinations, make planning decisions, and prepare for upcoming trips.
This position combines client communication, vacation research, reservation coordination, and follow-up. You will help travelers understand available choices, keep important details organized, and provide responsive assistance throughout the planning experience.
New to the travel industry? Previous professional travel experience is not required. Training, mentorship, supplier education, and ongoing resources are provided to help you learn the processes and tools used in the role.
How You'll Make an Impact
- Establish positive relationships with travelers from their initial inquiry through trip preparation
- Ask questions to understand vacation goals, preferred dates, destination interests, travel style, and budget considerations
- Research hotels, resorts, cruises, transportation, tours, excursions, attractions, and other vacation experiences
- Identify suitable possibilities based on each traveler's priorities and requested features
- Help clients understand differences between available travel options
- Support clients as they select accommodations, transportation, activities, and additional vacation services
- Coordinate requested arrangements using authorized supplier resources and reservation systems
- Keep reservation information organized and provide clear summaries of important trip details
- Share confirmations, schedules, itinerary information, deadlines, and applicable travel documents
- Maintain communication with travelers as their vacation approaches
- Follow up regarding outstanding decisions, required information, payments, or planning items
- Respond to routine questions about existing travel arrangements
- Assist with schedule adjustments, reservation changes, cancellations, and special requests when needed
- Review names, dates, services, and other booking information to help identify discrepancies
- Maintain accurate records of client preferences, conversations, requests, and reservation activity
- Participate in supplier education and destination training to expand your knowledge of available vacation experiences
What We Provide
- 100% remote opportunity within eligible locations
- Flexible full-time and part-time scheduling
- Beginner-friendly onboarding and training
- No previous travel-industry experience required
- Ongoing coaching and mentorship
- Access to approved supplier and planning resources
- Destination education and supplier learning opportunities
- Continued development in customer relations, travel research, and vacation coordination
- Opportunities for professional growth and expanded responsibilities
- Performance-based recognition and incentive opportunities
- Qualifying travel discounts and industry-related benefits
- Supportive virtual team environment
- Continuing education and professional development resources
Qualifications
We value candidates who are dependable, willing to learn, and committed to providing a positive customer experience.
- Clear and professional verbal and written communication
- Strong listening and interpersonal skills
- Customer-focused and approachable communication style
- Ability to establish rapport with different types of clients
- Strong organization and attention to detail
- Ability to manage several conversations, deadlines, and planning tasks simultaneously
- Comfortable conducting online research and evaluating different choices
- Ability to accurately track dates, traveler information, reservation details, and documentation
- Comfortable learning new online systems, digital tools, and supplier resources
- Ability to communicate through email, phone, messaging, and virtual platforms
- Adaptable when availability, schedules, or customer preferences change
- Practical problem-solving and decision-making abilities
- Dependable follow-up and effective time management
- Self-directed and capable of staying productive in a remote environment
- Basic computer proficiency and reliable internet access
- Must be at least 18 years of age
- Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved regions