Valet Runer

As a theme park built around a working movie studio, we're all about lights, camera, action. Working with us means thriving in a fast-paced environment as we work as a team to create a seamless experience for our guests. From Attractions, to Parking, to Wardrobe, to Park Services, and more, here you can be part of a team that helps make memorable moments for our guests each and every day. Join us for a once in a lifetime opportunity. Deliver exceptional guest service as a Valet Runner, where you'll be the first and last point of contact for guests, creating a seamless and welcoming experience. In this fast-paced role, you'll interact with guests upon their arrival and departure, handling vehicles with care and efficiency while maintaining a professional and friendly demeanor. Your ability to manage high-pressure situations, collaborate with team members, and ensure timely service will contribute to a positive and memorable experience for guests at our theme park.

Benefits:

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions/events
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

Responsibilities:

• Greets guests, opens all vehicle doors, informs guests of valet prices and vehicle pick up information in a friendly and professional manner.
• Inspects vehicle for damages, notes damages on paperwork, and collects keys from guest.
• Takes vehicle to available parking space, parks vehicle, writes name on window and key tickets, and notes parking location.
• Leaves keys and inspection paperwork at the valet cashier window for processing and intake.
• Retrieves guest vehicle and delivers in a timely, safe manner.
• Reports maintenance issues that surface and follows up to ensure appropriate action is taken immediately.
• Resolves guest complaints in a timely manner or refers issues to the appropriate level team member for resolution.
• Promotes and provides extraordinary guest service for both internal and external guests, answers questions, offers information, and provides assistance in a courteous manner.
• Understands and demonstrates the proper use of safety practices and ensures department standards are maintained and safety policies are upheld.
• Provide excellent customer service by assisting guests with inquiries, resolving complaints, and addressing concerns related to cash transactions while maintaining a high level of professionalism.
• Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Performs other duties as assigned.

Qualifications:

• Must be 18 years old or older
• CA Class C Driver's License required. Driving record, with no more than one point, must be provided.
• Must be able to drive Manual Transmission.

Job Demands:

• Must be able to walk or stand for extended periods of time
• Must regularly lift and/or move up to 25lbs, frequently lift and/or move up to 25 lbs with assistance
• The noise level is generally moderate to high
• Team Members are subject to a variety of weather conditions, including but not limited to: heat, sun exposure, cold, and inclement weather. Depending on the assigned location, work can be almost exclusively outdoors

Schedule:

• Must be available to work at least 4 days per week throughout the peak seasons to include a rotation of mornings, evenings, weekends, and holidays

Pay:

• $19 per hour Plus Tips (After 1,000 hours worked, pay increases to $23/hr Plus Tips

Additional Information:

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing Staffing.Support@udx.com