Valet Supervisor

Role Responsibilities:

• Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure. 
• Responsible for supporting the Valet manager in all departmental initiatives related to the casino grand opening including hiring, training, and process/procedure development.
• Responsibilities include valet car parking/retrieval, garage and parking oversight, cashiering, coat checking and shuttle services. 
• Owns the Valet area arrival experience including cleanliness, customer facing signage and directional, audio/visual components, and ensures the highest level of welcoming and promptness from staff. 
• Assists in the development and implementation of goals and objectives for the Valet department. 
  Implements departmental procedures and policies to ensure efficient, safe and secure operations; ensures departmental procedures are enforced and effective in assuring proper protection of operations from loss due to mistake or theft. 
• Investigates, follows-up and reports incidents and damage claims. Takes corrective actions as appropriate. 
• Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines. 
• Reviews scheduling and staffing levels to ensure adequate levels to accommodate guest volumes. 
• Maintains and review tracking and logging processes to measure and monitor productivity and capacity. 
• Engages in and drives all aspects of leading employees, including hiring, training, evaluating, coaching, counseling, recognition, team building and development team members. 
• Drives a sense of urgency within team; ensures attendants run/jog to and from cars. 
• Sets high personal standards for performance and encourages others to do the same. 
• Implements initiatives to improve the employee experience and employee opinion ratings. 
• Consistently demonstrate legendary leadership, influence, drive, innovation and commercial awareness.  

PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK:

• Medical, Prescription Drug, Dental, and Vision Coverage
• Life and Disability Insurance
• Free Parking
• Generous Paid Time Off Plan
• Discounted Team Member Meals
• Education Assistance up to $3,600 a year
• 401(k) Savings Plan and Match
• Paid Breaks

Knowledge, Skills, & Abilities: 

• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English  

Education & Experience Requirements:

• High School Degree or equivalent
• 1+ years in customer service industry with a clear passion for service.
• Ability to work flexible shifts in a 24x7x365 environment.
• Must be at least 21 years of age. 
• Must be a team player
• 1 year in Valet leadership preferred.
• Demonstrated ability to communicate effectively, both verbal and written.
• Demonstrated ability to deal effectively with employees at all levels.
• Strong organizational and analytical skills.
• Computer literacy.
• Ability to handle complex and emotional issues.
• Act as a role model to other employees and always leads by example.
• Must project professionalism and possess excellent verbal and written communication skills.
• Professional appearance.
• Must possess a valid driver’s license and qualify for/obtain all necessary company licensing and insurance coverage.

License Requirements:

• None