Analyze VAS processes using data analytics and process mapping to identify improvement opportunities, drive efficiency, and ensure cost-effective delivery.
Collaborate with Supply Chain, Sales, Customer Service, IT, and Warehouse teams to design and implement new VAS offerings in response to customer and market needs.
Develop and maintain SOPs for VAS, ensuring consistent and repeatable execution across the network.
Monitor and report on KPIs such as VAS turnaround time, order accuracy, cost per service, and customer satisfaction.
Support the implementation of digital tools, automation, and WMS to streamline and scale VAS operations.
Train and coach warehouse and operations staff on VAS processes and best practices.
Participate in cross-functional projects related to new service development, process optimization, and supply chain transformation.
Foster a culture of continuous improvement, customer focus, and operational excellence in VAS activities.
Bachelors degree in Supply Chain, Industrial Engineering, Operations Management, or equivalent practical experience.
3-5 years in distribution, contract manufacturing, or electronics fulfillment with responsibility for kitting, configuration, or packaging operations.
Proficiency with ERP, modern WMS platforms, and work-order or manufacturing-execution modules; ability to interpret BOM, engineering drawings, and label specifications.
Proficiency with Excel plus a data-visualization tool such as Power BI or Tableau; able to translate raw data into actionable insights.
Lean, Six Sigma Green Belt, or APICS CPIM/CSCP certification.
Experience with regulated products (hazardous goods, lithium batteries) or configure-to-order imaging.
Familiarity with print-and-apply systems, pick-to-light technology, or collaborative robots in a distribution environment.