VAS Returns Clerk

Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, we develop cutting-edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements.

Headquartered in Carlsbad, CA, with several R&D and manufacturing centers and offices throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth where you’ll collaborate with talented and dynamic individuals every day to create groundbreaking solutions. And, as a global leader, we offer award-winning sales and marketing programs, technical support, and CEU training to the industry’s top partners.

Our commitment extends beyond technology development; we also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes. A philanthropic endeavor that truly embodies our corporate mission.

Summary: The VAS Returns Clerk is responsible for performing value added services including product inspections and evaluations within departmental specifications.

Pay: $15.00 per hour

Schedule: Monday-Friday (9:00 am - 5:30pm) with occasional Saturday work as needed

Primary Responsibilities:

• Analyze and review customer returned products for warranty, damage, and defects
• Conduct limited research and update electronic records
• Determine the disposition of returned products
• Process returns in a management set time limit
• Supports safety initiatives and follows all safety guidelines
• Other Duties as assigned

Qualifications:

• High school diploma or general education degree (GED); and six months related experience and/or training; or equivalent combination of education and experience
• Familiar in working with electronic devices preferred

Knowledge, Skills and Abilities:

• Basic computer skills and knowledge of Microsoft Office (Word, Excel, Outlook, etc.)
• Ability to read and comprehend procedures and work instructions
• Strong attention to detail and written/verbal communication skills
• Proven ability to multi-task, set project priorities, goals and objectives for self
• Ability to communicate with co-workers effectively and professionally

Physical Requirements:  

Essential functions of this job require the following minimal physical demands.  Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions.  

• Required to sit, talk, or hear; frequently required to use hands to grip or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, or crouch
• Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard  
• Manual dexterity suitable for use of utilizing a computer 
• Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting 
• Ability to walk/stand 10% of the time comfortably, with or without reasonable accommodation 
• Ability to sit at a computer for 90% of the time comfortably, with or without reasonable accommodation 
• Moderate lifting and maneuvering up to 50 lbs.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must be comfortable working in an office environment to include moderate noise levels 
• The working area is primarily in an open office setting with reasonable lighting and controlled temperatures.

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As thinkers and creators, we look at the world with an open mind, engaging with the possibilities and broadening our perspective in an inclusive way.

Disclaimer:

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business.