Vascular Institute Receptionist-Scheduler

The AMI Vascular Institute is seeking a Receptionist-Scheduler to join the team in the new, upcoming Eatontown Vascular Institute location. The ideal candidate has exceptional interpersonal skills, organizational abilities, and a dedication to patient care to join AMI's dynamic healthcare team. As the first point of contact for patients and visitors, the Receptionist-Scheduler will play a pivotal role in ensuring smooth operations within our Interventional Radiology department and significantly contributing to the patient experience.

AMI offers a generous compensation and benefits package including medical, prescription, dental, vision, flexible spending accounts, Paid Time Off (PTO), Paid Holidays, 401k and Profit sharing and the opportunity to work in an exciting and progressive outpatient practice. Offered rates increase based on years of work experience.

The responsibilities of the Vascular Institute Receptionist-Scheduler include, but are not limited to:

• Greets patients and visitors in a friendly and professional manner, providing assistance and direction as needed. Ensures a welcoming and comfortable environment within the reception area;
• Oversees the registration and checkout process and the handling of medical records to assure efficient flow of patients through the office;
• Coordinates patient appointments, imaging, and consultations efficiently, utilizing electronic scheduling systems. Confirms appointments and provide necessary preparation instructions to patients. Manages scheduling changes, cancellations, and rescheduling requests promptly and effectively;
• Performs all medical receptionist duties, including answering internal phone calls, scheduling appointments, filing information into medical records, checking patients in and out, collecting co-pays and fees from patients, and completing tasks and paperwork associated with these functions;
• Collects and accurately enters patient demographic and insurance information into the electronic medical records systems;
• Serves as a central point of contact for communication between patients, referring physicians, radiologists, and other healthcare providers. Answer phone calls as needed, respond to inquiries, and relay messages promptly and accurately;
• Maintains organized and up-to-date medical records, ensuring compliance with privacy regulations (e.g., HIPAA). Retrieve and release medical records as authorized by patients or healthcare professionals;
• Provides administrative assistance to Interventional Radiology staff as needed, including faxing documents and managing incoming and outgoing correspondence;
• Prepares and distributes schedules, working closely with physicians and office administration to ensure maximum utilization of available appointment availability; and
• All other duties as assigned.

The full time, 40 hour per week position is based in the Eatontown location. The work schedule includes Monday-Friday 7am-3:30pm. Training will take place in the Toms River office location on Route 37 West, Monday-Friday, 8:30am-5pm during the start of employment. Schedules are subject to change based on business and department needs.

Eligible candidates have a high school diploma or equivalent. Previous medical office & clerical work experience is required. Candidates must have intermediate computer skills, familiarity with the Microsoft Excel suite, with the ability to learn new software systems and adapt to changing technologies. A working knowledge of medical terminology is a plus. Candidates must have exceptional interpersonal skills and verbal communication, including excellent phone etiquette and the ability to speak clearly and effectively with patients, caregivers, and callers. A demonstrated attention to detail with strong organizational skills is required for success in this position.

AMI offers a generous compensation and benefits package including medical, prescription, dental, vision, flexible spending accounts, Paid Time Off (PTO), Paid Holidays, 401k and Profit sharing and the opportunity to work in an exciting and progressive outpatient practice. Offered rates increase based on years of work experience.

EOE