VBC Risk Adjustment Scheduler

Patient Scheduler

USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization.

The Patient Scheduler will be responsible for coordinating and scheduling patient appointments, managing patient records, and providing administrative support to our nephrology providers. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work independently in a remote environment.

Essential duties and responsibilities include the following. Other duties and tasks may be assigned.

• Schedule patient appointments, follow-ups, and procedures for nephrology providers.
• Manage and update patient records in the electronic health record (EHR) system.
• Communicate with patients to confirm appointments, provide instructions, and answer questions.
• Coordinate with healthcare providers, insurance companies, and other medical facilities as needed.
• Ensure accurate and timely documentation of all patient interactions and scheduling activities.
• Handle patient inquiries and resolve scheduling conflicts professionally and courteously.
• Maintain confidentiality and comply with HIPAA regulations at all times.
• Assist with other administrative tasks as needed to support the nephrology provider group.
• Attend weekly team meetings, 1-1 meetings with management, and other meetings as necessary.
• Responds courteously and professionally to internal and external colleagues via phone calls, office visits, correspondence etc.
• Actively promotes GUEST customer service standards; develops effective relationships at all levels of the organization.
• Participates in team concepts and promote a team effort; performs duties in accordance with company policies and procedures.
• Regular and reliable attendance is required for the job.

Qualifications/requirements:

• Bachelor's or Associate's degree preferred
• Previous healthcare/customer service experience required.
• Experience with multi location healthcare preferred; other relevant experience will be considered.
• Proficient with all Microsoft Office products, including Outlook, Word, and Excel.