VDC Terminal Manager

AMPORTS Company Overview

Summary

Key Responsibilities

Terminal Operations & Service Delivery

• Direct daily terminal operations to ensure safe, efficient, and productive performance.
• Enforce company policies, procedures, and operational standards.
• Monitor operational activities and conduct routine terminal inspections to ensure compliance and efficiency.
• Maintain a safe working environment by supporting and enforcing established safety programs.
• Ensure operational resources are effectively allocated to meet customer requirements and business objectives.

Financial Management & Budget Administration

• Assist in the development and management of annual operating budgets.
• Monitor departmental expenses and controllable labor costs to support financial performance goals.
• Review weekly and monthly financial reports and identify opportunities for cost improvement.
• Review open accounts receivable balances and support collection and resolution efforts.
• Approve operational purchases in accordance with company policies and budget requirements.

Quality, Compliance & Continuous Improvement

• Maintain and support the Quality Management System (QMS) to ensure compliance with company and customer requirements.
• Monitor operational processes and identify opportunities to improve efficiency, quality, and service levels.
• Ensure compliance with applicable company policies, procedures, and regulatory requirements.
• Support audits, inspections, and corrective action initiatives as needed.

Customer & Stakeholder Management

• Develop and maintain positive working relationships with customers, employees, and business partners.
• Communicate operational updates, issues, and performance expectations in a professional and timely manner.
• Partner with customers to address concerns and ensure service expectations are met.
• Collaborate with cross-functional teams to support operational objectives and customer commitments.

Leadership & People Management

• Provide leadership, direction, coaching, and support to terminal employees.
• Promote a culture of accountability, teamwork, and continuous improvement.
• Support employee development and operational training initiatives.
• Foster a positive work environment focused on safety, productivity, and customer service.

Competencies

• Strong leadership and team development skills.
• Effective verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Sound business judgment and decision-making skills.
• Financial and operational acumen.
• Strong problem-solving and analytical abilities.
• Ability to build effective relationships with employees and customers.
• Commitment to safety, compliance, and quality standards.
• Fair, objective, and professional leadership approach.
• Strong organizational and time-management skills.

Supervisory Responsibility

Qualifications

Required

• Bachelor's degree from an accredited four-year college or university; or an equivalent combination of education, training, and related experience.

• Minimum two years of related operations, logistics, transportation, terminal, automotive, or industrial management experience.

• Experience reviewing operational and financial performance metrics.
• Strong leadership, communication, and organizational skills.
• Ability to manage operational priorities while maintaining safety and customer service standards.
• Proficiency with Microsoft Office applications and business systems.

• Ability to obtain and maintain eRailSafe certification.

Preferred

• Experience managing terminal, rail, logistics, automotive, or port operations.
• Experience with quality management systems and continuous improvement initiatives.
• Experience managing budgets, labor costs, and operational performance metrics.
• Experience leading teams in an industrial or transportation environment.

Work Environment

• Work is performed in both office and terminal operating environments.
• Approximately 80% of the role involves performing operational checks in outdoor environments.
• Regular exposure to varying weather conditions, vehicle traffic, moving equipment, and operational activity.

Physical Demands

• Performs light to moderate physical activities associated with administrative and operational management functions.
• Regular standing, walking, climbing, reaching, and movement throughout terminal operations areas.
• Manual dexterity sufficient to operate office equipment and handle operational materials.

Work Schedule

• Full-time position.
• Primarily Monday through Friday, day shift schedule.
• Overtime and extended hours may be required based on operational demands.

Travel Requirements

• Minimal travel, up to 10%, by land and/or air.

Work Authorization / Security Clearance

• Must be eligible to obtain and maintain eRailSafe certification.

Disclaimer + EEO Statement