VDOT Program Manager - Power Platform (Business Enablement)

TTEC

Richmond, VA

JOB DETAILS
SKILLS
Analysis Skills, Best Practices, Business Solutions, Business Support, Canvas, Change Management, Communication Skills, Community of Practice (CoP), Computer Science, Computer Security, Customer Acquisition, Documentation, Enterprise Applications, Establish Priorities, IT Governance, Identify Issues, Information Technology & Information Systems, Leadership, Maintain Compliance, Mentoring, Microsoft Product Family, Microsoft Windows Azure, Operational Strategy, Organizational Skills, Power BI, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Purchasing/Procurement, Resource Management, Risk Analysis, Software Administration, Software Development Lifecycle (SDLC), Team Lead/Manager, Technical Delivery, Technical Leadership, Technical Support, Transportation
LOCATION
Richmond, VA
POSTED
4 days ago

VDOT Program Manager - Power Platform (Business Enablement)

Maximum Vendor Submittal *** is *******/hr.

***Long-Term position requires 3 days a week onsite at 1401 East Broad Street, Richmond VA (Local Candidates Only - Richmond, VA).
***Contractor will be responsible for purchasing parking through VDOT's Parking Management Office or procuring their own parking
Must have extensive experience in Microsoft Power Platform (App/Automate)
Local Candidates Only (Richmond, VA) - Address Verification Required

The Technical Program Manager leads the Business Integrated Solutions Division's technical support team, focusing on supporting the use of business enablement tools like Microsoft Power App and Automate throughout the agency. This role manages two analysts who support the business with utilization or Power Automate, oversees the agency Community of Practice for Power App/Automate, and ensures delivery of training for these tools to business users. This role also works in a matrixed staffing model to develop BISD analysts who report to other supervisors in the division. This role will expand to include support for additional business enable tools as technologies become available to VDOT. This role partners closely with senior leadership across VDOT and must demonstrate strong communication and presentation skills and the ability to manage competing priorities. Occasionally, this role may support hands-on develop mentor troubleshooting of simple Canvas Apps and Power Automate flows when required.

Key Responsibilities:

  • Manage intake, prioritization, and resource allocation for program requests and initiatives.
  • Providehands-on support by building or troubleshooting simple Canvas Apps and Power Automate flows when needed.
  • Support training, workshops, and adoption efforts that empower business users to build apps and flows.
  • Communicate program status, risks, and recommendations through presentations to BISD and VDOT leadership.
  • Establish and maintain governance, best practices, and lifecycle processes appropriate for low-complexity solutions.
  • Oversee technical delivery and review solution approaches to ensure security, compliance, and alignment with standards.
  • Develop and maintain clear documentation and guidance for business users and internal stakeholders.
  • Coordinate with IT, security, and business partners to align solutions with agency goals and policies.
  • Identify risks and issues and implement mitigation plans to maintain delivery stability.
Requirements:
  • 7+years of experience in technical program management, product ownership, or enterprise application delivery.
  • Experience overseeing Microsoft Power Platform.
  • Ability to build or troubleshoot simple Canvas Apps and Power Automate flows.
  • Demonstratedability to lead and develop team members while managing both strategy and operations.
  • Excellent communication and executive presentation skills.
  • Ability to manage competing priorities and allocate work based on capacity, skills, and organizational needs.
  • Strong understanding of governance, IT processes, and application lifecycle management.
  • Experience collaborating with IT, security, and business stakeholders.
  • Strong analytical, organizational, and problem-solving skills.
  • Bachelor's degree in information technology, Computer Science, Business, or a related field.
Preferred Qualifications:
  • Hands-on experience with Power Apps, Power Automate, Power BI, or Dataverse.
  • Certifications such as Power Platform and Azure.
  • Experience implementing or supporting governance for low-code/no-code platforms.
  • Background in user training, adoption, or change management.
  • Experience in public-sector or transportation-focused environments.
  • Experience leading and managing teams.


Required/Desired Skills

SkillRequired /DesiredAmountof ExperienceExperience in technical program management, product ownership, or enterprise application delivery.Required7YearsProven experience working with Microsoft Power Platform.Required7YearsDemonstrated ability to lead and develop team members while managing both strategy and operations.Required7YearsExcellent communication and executive presentation skills.Required7YearsAbility to manage competing priorities and allocate work based on capacity, skills, and organizational needs.Required7Years
Questions

No.QuestionQuestion1Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?Question2Please list candidate's email address.Question3 Please confirm that candidate can interview and work on-site in Richmond, VA (Address verification will be required.)

About the Company

T

TTEC

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Other/Not Classified
EMPLOYEE BENEFITS
Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Game Rooms, Life Insurance, Merchandise Discounts, On Site Cafeteria
WEBSITE
http://www.ttecjobs.com