Vehicle Claims Adjuster

Vehicle Claims Adjuster
Location: South County, STL MO
Employment Type: Full-Time
Ultimate Staffing is seeking a knowledgeable and customer-focused Vehicle Claims Adjuster for our client in South County, Missouri. This role is responsible for the setup, review, and processing of automotive claims.
Primary Job Function
The Claims Adjuster reviews repair estimates, inspection reports, and supporting documentation; communicates with repair facilities and customers; and determines contract coverage and authorization amounts in accordance with company guidelines.
Key Responsibilities
* Handle incoming calls in a call center environment, meeting performance, handle time, and volume expectations
* Review and adjudicate claims according to established departmental procedures and company guidelines
* Verify repair estimates using national labor and parts guides, including labor rates and standard repair times
* Analyze repair documentation to determine coverage eligibility under service contract terms
* Communicate clearly and professionally with customers, dealers, repair facilities, and vendors via phone and email
* Determine appropriate authorization amounts using sound judgment and mechanical knowledge
* Accurately document all claim activity, research, and decisions in the claims administration system
* Work collaboratively with the claims team and proactively support department goals
* Maintain high productivity and customer service standards
* Participate in training sessions and continuing education as required
* Assist management with special projects or issues as requested
Required Education & Experience
* High school diploma or GED preferred
* Technical training or a college degree is a plus
* Preferred: 3+ years of hands-on automotive repair or equivalent automotive technical experience
Required Skills & Competencies
* Strong automotive mechanical knowledge
* Proficiency with Microsoft Office and web-based applications
* Experience using email, instant messaging, and virtual meeting platforms
* Excellent customer service skills, including conflict resolution and negotiation
* Strong problem-solving, decision-making, and time management abilities
* Ability to work efficiently in a fast-paced, high-call-volume environment

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.