Vehicle Programs Analyst

At Percepta, we bring first-class service across each market we support. As a Vehicle Programs Analyst in Dearborn, MI you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You'll Be Doing

The Vehicle Programs Analyst performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks related to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service.

During a Typical Day, You'll

• Provide administrative assistance to Vehicle Programs personnel
• Administer support for the 'M' (Manufacturer) Plate Program
• Support our Care Call Center
• Provide traditional administrative support such as recording department meeting minutes, filing, copying, phone messages and miscellaneous duties
• Handle auction, dealer, sales lettersets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes
• Process billing invoices from vendors and dealerships for delivered vehicles
• Process tickets, tolls, citations, etc
• Process vehicle title, plates, and registrations
• Process and monitor vehicle orders
• Process vehicle returns, title corrections, and auction disposal
• Audit and reconciliation of official documents such as lease and usage agreements, and other official documents
• Customer account maintenance
• Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members
• Perform as a back-up for other Vehicle Program personnel when necessary
• Perform duties that require signing as a company agent and/or department notary

What You Bring to the Role

Education

• High school diploma required; bachelor's degree preferred

Experience

• 3 years administrative office experience required
• Experience using mainframe and web system applications

Skills

• Critical thinking, problem solving, and analytical skills
• Strong planning and organizing skills
• Strong communication skills that demonstrate knowledgeable, proactive and clear communication
• Excellent customer service skills to include a positive mindset that actions self-control
• Excellent time management skills
• Team-oriented mindset for delivering both team and individual results (including the willingness to change task responsibilities and participate in cross training as is necessary for the team)
• Proficient in MS Office (i.e. Outlook, Word, and Excel)

What You Can Expect

• Pay rate of $20 per hour
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k)
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)

Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility- We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow.
• Service beyond self- We serve others-clients, customers, and teammates-with care and integrity in every interaction.
• Leave it better- We take ownership and leave every process, person, and place better than we found it.
• Win together- We succeed as one-celebrating, supporting, and showing up for each other.
• Deliver remarkable- We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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