Vehicle Sales Manager

• Health Insurance with Optional Vision and Dental Insurance
• Employer Provided Life Insurance
• 401(k) Savings Plan with Employer Match
• Closed on Sundays
• Paid Vacation
• Paid Company Holidays
• Paid Training 
• Work-Life Balance
• Ongoing Professional Development
• Employee Discounts
• Family-Friendly and Inclusive Team Culture
• Career Growth and Internal Promotions

Key Responsibilities

Customer Experience & Satisfaction

• Champion a customer-first sales culture focused on transparency, respect, and value
• Ensure a consistent, professional, and pressure-free buying experience from first contact through vehicle delivery
• Monitor and improve CSI, online reviews, and customer retention metrics
• Handle escalated customer concerns promptly and fairly to protect customer trust and dealership reputation
• Ensure sales processes clearly explain pricing, vehicle features, warranties, and next steps

Sales Leadership & Team Development

• Lead, coach, and mentor sales consultants to deliver high-quality customer interactions
• Train the team in effective communication, needs-based selling, and ethical sales practices
• Set clear expectations for customer engagement, follow-up, and professionalism
• Conduct regular performance reviews with a strong focus on customer experience behaviors

Sales Performance & Accountability

• Achieve dealership sales volume, gross profit, and market share goals without compromising customer trust
• Structure deals that are fair, compliant, and aligned with dealership and OEM standards
• Balance profitability with long-term customer loyalty and repeat business
• Use performance data and customer feedback to improve sales processes

Process, Transparency & Compliance

• Enforce consistent use of CRM and dealership sales processes to ensure timely customer follow-up
• Ensure compliance with all legal, OEM, and dealership policies
• Promote transparency in pricing, documentation, and product presentation
• Collaborate closely with F&I to ensure a smooth, customer-friendly transition and delivery experience

Inventory Presentation & Collaboration

• Ensure vehicles are clean, accurately priced, and professionally merchandised for customers
• Work with marketing to ensure online listings accurately reflect vehicle condition and features
• Coordinate with service and reconditioning teams to ensure inventory is customer-ready

Qualifications

Required

• Minimum of 3 years of proven experience as an automotive sales manager or senior dealership sales leader
• Strong understanding of business management principles, including budgeting, forecasting, and KPI analysis
• Ability to interpret financial statements, gross profit reports, and performance dashboards
• Demonstrated success managing teams, processes, and customer experience metrics
• Excellent leadership, communication, and conflict-resolution and problem-solving skills

Preferred

• Experience in a high-volume or multi-rooftop dealership
• OEM training or certifications
• Demonstrated success improving customer satisfaction and retention
• Track record of improving CSI, retention, and profitability simultaneously

Skills & Competencies

• Customer-centric and data-driven leadership style
• Strong interpersonal and communication skills
• Ability to balance sales performance with long-term customer loyalty
• High level of integrity, professionalism, and emotional intelligence