PA0736 Administration Center
Job Description
The Vehicle Specialist is responsible for working with Indirect lending, retail branches, customers, dealerships and motor vehicle departments to ensure the perfection of liens, collection of chargebacks and processing of totaled vehicle claims; resolving title and lien issues, and tracking the status of titles and UCC-1s.
Essential Functions
Partner with third party vendors and agencies
Review and send customer correspondence
Ensure accuracy of information
Master departmental policies and procedures
Provide exceptional customer service
Resolve title and lien issues
File state title work and create UCC-1 filings as applicable
Track the status of titles and UCC-1s until lien is perfected
Verify the accuracy of state issued titles and coordinating corrections when needed
Work knowledge of reports available from within e-title system.
Provide excellent customer and business unit support service
Maintain knowledge of job specific products and services
Interact as appropriate with other business units within the bank
Manage work queues/workflows
Identify and resolve customer service issues
Process Letter of Guarantees for totaled vehicles
Process title transfer and registration requests
Follow-up on e-title and papering unperfected liens to ensure lien position is recorded and perfected
Partner with customers, attorneys, insurance companies and the collections department, where applicable with regards to title issues, insurance claims and totaled vehicles
Work with Indirect lending, retail branches, customers, dealerships and motor vehicle departments to insure the perfection of liens
Administer dealer chargeback process
Ensure service levels are met
Recommend improvements to procedures
Review appropriate departmental records and processes
Ensure total quality of work preformed
Recommend quality control enhancements
Maintain a working knowledge of Dealer Services LOS and all associated platforms
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Qualifications
High School Diploma or equivalent preferred
3 - 5 years related banking/lending experience preferred
2 - 6 years customer service experience preferred
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.