As a Fleet Support Engineer focused on Human Machine Interface (HMI) and passenger experience systems, you’ll play a critical role in keeping our autonomous fleet operational, reliable, and customer-ready. You’ll be the technical authority for diagnosing, resolving, and preventing issues that impact in-vehicle displays, audio/visual systems, cameras, and cabin interaction modules.
This role is ideal for a hands-on engineer who thrives in real-time operational environments, enjoys deep technical problem-solving, and collaborates seamlessly across Hardware, Software, and Operations teams.
What You’ll Do
Technical Escalation & Fleet Support
Serve as the primary technical escalation point for HMI-related issues, including passenger displays, audio/visual alerts, interior cameras, and cabin interaction modules.
Provide real-time troubleshooting support to maintain fleet uptime, including on-call coverage during nights and weekends as needed.
Root Cause Analysis & Sustaining Engineering
Conduct deep root-cause analysis using Linux/Android system logs and electrical diagnostics to resolve complex hardware and software failures.
Lead sustaining engineering efforts by reviewing historical fleet data to identify failure trends such as ghost touch events, display blackouts, and audio latency, and drive permanent corrective actions.
Validation, Bring-Up & Tooling
Execute hardware bring-up, functional validation, and verification for new HMI components, firmware, and software releases.
Partner closely with HMI and Software Engineering teams to improve diagnostic tooling and increase failure-mode visibility in the field.
Documentation & Knowledge Sharing
Develop, maintain, and continuously improve troubleshooting guides and workflows to enable faster, more independent issue resolution by field technicians.
Define and capture critical data points to validate fixes and measure the effectiveness of corrective actions.
Travel
Occasionally travel within the U.S. to support fleet operations at various locations.
Requirements
Required Qualifications
Experience & Education
Minimum 4 years of relevant experience in automotive, consumer electronics, or autonomous vehicle systems, with a focus on infotainment, display technologies, or cockpit electronics.
Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related field.
Technical Skills
Hands-on experience troubleshooting LVDS, Ethernet, CAN, and LIN communication protocols.
Familiarity with LCD/OLED displays, touch controllers, and audio amplifiers.
Ability to read and interpret schematics, electrical diagrams, connector pinouts, and end views to distinguish wiring issues from component failures.
Strong understanding of hardware/software interaction, including how operating systems drive displays and peripheral devices.
Problem Solving & Collaboration
Demonstrated ability to take a holistic approach to diagnosing system-level issues and driving resolution down to individual components.
Self-starter with strong communication skills and the ability to build productive relationships across Engineering and Operations teams.
Preferred Qualifications
Experience with Android Automotive or Linux-based infotainment systems.