Technical Account Manager
Location: Greater Boston Metro Area
Employment Type: Full-Time
Logistics: Hybrid – Primarily office-based with onsite client visits throughout the Greater Boston area
Compensation: $80,000–$90,000 annually + performance-based bonus
Benefits
Comprehensive health insurance; 401(k) with company match; generous PTO; performance-based bonus; paid technical certifications; professional development; and career growth opportunities.
MSP Experience Required
About the Role
We are seeking a technically strong, client-facing Technical Account Manager to manage and grow key client relationships while developing new business opportunities. This role combines account management, business development, and technical consulting, requiring the ability to understand client challenges and translate them into effective technology solutions.
Role Responsibilities
- Manage and grow relationships with assigned client accounts.
- Identify and develop new business opportunities.
- Lead discovery conversations around business, technical, security, and compliance needs.
- Translate client objectives into technology and service recommendations.
- Partner with engineering and leadership teams to scope managed services, security, and compliance solutions.
- Support client onboarding, business reviews, and strategic account planning.
- Maintain accurate pipeline, forecasting, and account activity within CRM systems.
- Communicate technical concepts clearly to both technical and non-technical stakeholders.
Required Experience & Qualifications
- 5+ years of experience in technical support, systems engineering, solution consulting, or technical sales.
- 2+ years in a client-facing account management, business development, or revenue-focused role.
- MSP experience required.
- Working knowledge of Microsoft 365, networking, security, identity, endpoint management, and compliance.
- Strong client-facing communication and relationship-management skills.
- Experience with CRM platforms and Microsoft Office.
- Valid driver’s license and reliable personal vehicle.
- Ability to travel to client and prospect locations throughout the Greater Boston area.
Preferred Qualifications
- Experience scoping managed services, migrations, or security projects.
- Familiarity with HIPAA, CMMC, or other regulated environments.
- Experience with ConnectWise, NinjaOne, or similar MSP platforms.
- Technical engineering or service desk experience.
- Microsoft certifications such as AZ-900, SC-900, MS-102, or SC-300.
- Fortinet NSE, HIPAA, or CMMC-related certifications.
Benefits
- Comprehensive health insurance
- 401(k) with company match
- Generous Paid Time Off (PTO)
- Performance-based bonus opportunities
- Company-paid approved technical certifications
- Professional development and career advancement opportunities
- Work-life balance
- Exposure to diverse technologies and client environments