Vendor Credentialing Coordinator

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

Provides support to Zimmer Biomet employees, including direct hires and 1099 contractors, in meeting vendor credentialing requirements for access to healthcare facilities and sterile core areas across the United States. This role reports to a U.S.-based supervisor and operates as part of a dedicated team focused on U.S. vendor credentialing activities.

How You'll Create Impact

• Act as the point of contact for the vendor credentialing support inbox and incoming calls; direct inquiries to appropriate departments or personnel.
• Initiate the vendor credentialing process for newly onboarded employees and sales representatives requiring access to U.S. healthcare facilities.
• Review, label, and file incoming documentation; maintain a structured shared folder system in Microsoft Teams.
• Run compliance reports in iLearn and assist with training-related administrative duties, including issuing product competency letters and coordinating curriculum assignments with the iLearn administrator.
• Track credentialing requirements and exemptions related to third-party vendor credentialing companies used by hospitals and healthcare systems.
• Assist in reconciling and coding monthly and annual billing from credentialing vendors; support invoicing and approval processes.
• Support the annual insurance renewal process and generate specialty certificates as needed.
• Troubleshoot issues with third-party credentialing platforms and escalate complex cases to the senior team as needed.
• Participate in ad hoc projects and provide general administrative support to the U.S. Vendor Credentialing team.

What Makes You Stand Out

• Works effectively with internal teams, vendors, and customers in a remote, cross-cultural environment.
• Proficient in English; clear verbal and written communication.
• Delivers timely, professional responses and promotes a positive customer experience.
• Accurately manages documentation, data, and compliance tasks.
• Follows protocols, policies, and credentialing procedures consistently.
• Skilled in Microsoft Office Suite and able to quickly learn credentialing systems.
• Supports invoice reconciliation and billing processes with accuracy.
• Manages multiple tasks, tracks progress, and maintains structured documentation.

Your Background

• High School Diploma or equivalent and 2 years of relevant experience, preferably in an administrative role serving multiple customers.
• Proficient personal computer skills including electronic mail, recording keeping, routine database activity, word processing, spreadsheet, graphics, etc.

Physical Requirements

Travel Expectations

• 0%

EOE/M/F/Vet/Disability