Vendor Performance Administrator

Vendor Performance Administrator

Salary

$98,842.00 - $146,016.00 Annually

Location

Thurston County - Olympia, WA

Job Type

Exempt

Remote Employment

Flexible/Hybrid

Job Number

2026-05424

Department

Office of Financial Management

Division

One Washington

Opening Date

07/14/2026

Closing Date

7/28/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Description

Please note: The starting salary offer will be determined based on the successful candidates' qualifications within the budgeted salary range of $98,842-$146,016 annually. However, there is the potential for longevity, growth, and salary progression for the individual once employed.

Why work for OFM

The Office of Financial Management (OFM)serves as the backbone of Washington state government. Our mission is to make our state a better place by connecting people, budgets, policies, data, and systems for state agencies and the Legislature. Our team includes budget advisors, researchers, and other experts, all dedicated public servants working towards an equitable future for every Washingtonian.

If you want to play a key role in enhancing how state government serves its citizens, you've found the right place. Join us in making a meaningful difference for every Washingtonian!

The job opportunity

The Vendor Performance Administrator plays a vital role in the success of the One Washington program by fostering strong vendor partnerships and ensuring vendors deliver high-quality services that support the programs strategic objectives. This position leads vendor performance management and governance activities by establishing clear performance expectations, monitoring vendor delivery, and providing meaningful insights to program leadership to support informed decision-making and continuous improvement. The position manages day-to-day operational coordination, and maintains documentation of vendor-related actions, approvals, and communications to ensure audit readiness, oversees vendor onboarding and offboarding, coordinates compliance activities, and validates vendor deliverables to ensure contractual and operational requirements are met. Working in close partnership with Legal and Contract Services, the Vendor Performance Administrator provides operational expertise and vendor performance support to help strengthen vendor accountability, mitigate risk, and contribute to the successful delivery of one of Washington states most significant modernization initiatives.

One Washington (OneWA), led by the Office of Financial Management, is an enterprise-wide transformation project focused on replacing 1960s-era technology with a cloud-based Workday solution for finance, procurement, budget, HR, and payroll processes. OneWA is a long-term, yet extremely fast-paced project anticipated to fully implement all phases by 2030. The project's core business hours are Monday through Friday, and all project positions are full-time. We offer some flexibility in schedules oriented around core business hours with prior supervisory approval. However, it is very common to work beyond the typical 40-hour workweek to meet the rigorous operational needs and business deliverables required for the go-live timelines.

What you'll work on:

Vendor Performance Management and Governance

• This position leads the One Washington vendor performance management and governance function by developing the programs strategy, implementing associated processes, and maintaining governance practices that promote consistent evaluation of vendor performance and alignment with contractual and operational expectations.
• Work includes developing vendor performance strategies; identifying and tracking key performance indicators (KPIs) and service level agreements (SLAs); analyzing vendor performance data; and developing dashboards, reports, and presentations for program leadership and stakeholders. The position identifies trends, risks, and performance gaps and provides recommendations for improvement and mitigation.
• The position maintains documentation of vendor performance issues, lessons learned, and process improvements to support transparency, accountability, and long-term program effectiveness.

Vendor Lifecycle Management and Operational Oversight

• This position manages vendor lifecycle activities for the One Washington program, including vendor onboarding, offboarding, compliance coordination, and ongoing oversight throughout the duration of vendor engagement.
• Work includes coordinating onboarding and offboarding processes; managing access and security-related coordination (including SharePoint access and related systems); managing contractor compliance with state and program requirements; and verifying completion of required training and administrative requirements.
• The position validates vendor deliverables and reviews invoices to confirm that services and deliverables meet defined requirements prior to approval for payment. The role may reject deliverables that do not meet requirements and communicates deficiencies and resolution options to vendors.
• This position responds to vendor questions, manages day-to-day operational coordination, and maintains documentation of vendor-related actions, approvals, and communications to ensure audit readiness.

Contract Development, Amendment, and Negotiation

• This position works in partnership with Legal and Contract Services to develop, amend, and negotiate contracts for the One Washington program, with emphasis on system integrator and non-system integrator agreements.
• Work includes providing operational input, vendor performance data, and subject matter expertise to inform contract development and negotiation activities. The position participates in negotiation discussions as an operational representative, identifies risks and impacts related to contract terms, and develops recommended approaches and language for consideration by Legal and Contract Services.
• The position develops contract-related requirements by engaging with business owners, contributes to service definition development, and translates operational needs into contract-ready language and documentation.
• The position identifies risks, impacts, and potential downstream effects of contract terms on vendor performance, delivery, and program operations.

Vendor Relationship Management & Process Improvement

• This position manages ongoing vendor relationships to support effective communication, issue resolution, and alignment between vendors and the One Washington program.
• Work includes maintaining collaborative working relationships with vendors and internal stakeholders; triaging and escalating vendor-related issues as appropriate; and supporting consistent communication regarding expectations, performance outcomes, and operational needs.
• The position identifies opportunities to improve vendor-related processes, is involved in the development of standard operating procedures, and contributes to long-range planning and executive-level reporting.
• The role also partners with Finance on analysis of contract terms, payment trends, and related reporting as needed.

What we need you to bring

Knowledge of:

• Vendor governance and contract administration principles, including how performance expectations, deliverables, acceptance criteria, and service level agreements Service Level Agreements/Key Performance Indicators (SLAs/KPIs) are defined, tracked, and evaluated in a complex enterprise environment.
• Public sector contracting and procurement frameworks, including the roles of program operations, procurement, and legal counsel in contract development, amendment, interpretation, and execution.
• Enterprise Report Planning (ERP) implementation environments and how vendor performance directly impacts system delivery, business process integration, and cross-functional program outcomes.
• Operational controls and processes related to vendor lifecycle management, including onboarding, offboarding, compliance coordination, and access/security coordination (e.g., system permissions and documentation workflows).
• Risk identification and escalation practices in a complex, multi-stakeholder program environment, particularly where vendor performance or contract compliance may impact delivery, cost, or schedule.

Skilled in:

• Organizing and maintaining complex contract and vendor documentation systems in a way that supports transparency, audit readiness, and rapid retrieval of information.
• Translating operational needs and business requirements into clear vendor expectations, service descriptions, and contract-ready language.
• Analyzing vendor performance data and operational information to identify gaps, trends, risks, and opportunities for improvement.
• Developing dashboards, reports, and structured communications that clearly convey vendor performance status and issues to leadership and stakeholders.
• Managing multiple concurrent vendor relationships, workflows, and priorities while maintaining accuracy, consistency, and follow-through.
• Communicating clearly and effectively across technical, legal, operational, and executive audiences, including situations involving performance issues or contractual disagreements.
• Building and maintaining collaborative working relationships with vendors and internal stakeholders while maintaining accountability for performance expectations.
• Using structured processes to track commitments, approvals, and decisions in a manner that ensures consistency and accountability.

Ability to:

• Exercise sound judgment in determining when vendor performance issues can be resolved operationally versus when escalation to Legal and Contract Services or program leadership is required.
• Operate effectively in a dual-accountability environment where contract authority resides with Legal and Contract Services while operational vendor governance is managed within the program.
• Maintain strong organizational discipline in managing high volumes of contract, vendor, and performance-related information without loss of accuracy or traceability.
• Identify process breakdowns, inefficiencies, or gaps in vendor governance and recommend practical improvements aligned with program goals.
• Work effectively in a highly collaborative environment where success depends on coordination across legal, procurement, technical, and operational stakeholders.
• Adapt quickly to new systems, processes, and governance requirements in a complex, evolving ERP implementation environment.
• Maintain constructive working relationships with vendors while holding them accountable to defined expectations and deliverables.
• Recognize when a lack of familiarity with state contracting processes, security/access protocols, or ERP environments may impact performance and proactively seek clarification or support.
• The ability to learn and grow: Curious about themselves and others, who take responsibility for knowing their own strengths and weaknesses, and who use their learning to make government programs and processes more efficient and effective to serve all in Washington.
• The ability to meet the needs of others: Flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people we work with and serve.

Desired Qualifications:

• Familiarity with large-scale enterprise ERP implementation environments, including systems such as Workday or comparable integrated finance, procurement, budget, and human capital management platforms.
• Experience working in complex public sector or highly regulated environments involving multiple oversight functions such as legal, procurement, finance, and program governance.
• Exposure to contract development, vendor management, or procurement support activities within a structured organizational environment.
• Experience supporting or participating in vendor performance management practices, including use of KPIs, SLAs, dashboards, or other performance tracking tools.
• Familiarity with interagency agreements (IAAs), system integrator relationships, or multi-vendor program environments.
• Experience working with cross-functional stakeholders in technical, operational, and executive settings to support decision-making and program delivery.
• Exposure to process improvement, governance development, or standard operating procedure (SOP) development in a program or enterprise setting.
• Experience working with or supporting data visualization, reporting tools, or structured performance reporting for leadership audiences.

We are committed to finding the candidate whose skills and experience align best with this role. We recognize that strong candidates may come from a variety of professional backgrounds and experiences. If your qualifications align with the role and you excel in collaborative environments, can manage competing priorities, and are committed to equitable and inclusive practices, we encourage you to apply.

Supplemental Information

What we offer

At OFM, we foster a culture of integrity, innovation, inclusion, and belonging. We value both learned and lived experiences, believing that diversity makes us stronger. To support your health and well-being, we offer a variety of benefit programs for our employees.

Please visit our Recruitment Page for a full list of benefits available to employees. Here's a quick glance at some of the unique benefits that OFM offers:

• An environment of diversity, equity, inclusion, and belonging
• Medical, Dental, Vision, and Life Insurance
• 12 paid holidays, 14 paid vacation days (minimum), and 12 days of sick leave per year
• State retirement programs

Application Process:

Once you've decided to apply for a state government job, you'll complete an online application to showcase your qualifications. Keep in mind that once you submit the application, a real person will read it. We do not use AI or any other technology to screen your application and reject it. Please ensure you provide clear, detailed information about your work history so your qualifications can be accurately assessed. We will contact the top candidates directly to schedule interviews. If you require a reasonable accommodation during the application process, please call 7-1-1 or 1-800-833-6384.

When completing your application, please attach all of the following required documents:

• Cover letter: describing your qualifications for this specific position
• Resume: that details your applicable experience and education.
• References: at least three professional references and their current contact information.

Questions:

OFMs Staff ASL interpreter is available to all deaf and hard-of-hearing applicants. For questions about this recruitment or to request a reasonable accommodation in the application or interview process, please email us atTalentAcquisition@ofm.wa.gov.

The Office of Financial Management is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, persons with disabilities, persons over 40 years of age, and disabled and Vietnam-era veterans are encouraged to apply.

This position is exempt from civil service rules.

For more information, please see WAC 357-19-195.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

The application process requires that you attach a cover letter detailing how you meet the qualifications of this position and a resume. Please check your attachments and click below to indicate you have attached the required documentation.

• Yes, I have attached a cover letter and a resume.
• No, I have not attached a cover letter and a resume.

02

Describe your experience with vendor governance and contract administration principles, including how performance expectations, deliverables, acceptance criteria, and service level agreements Service Level Agreements/Key Performance Indicators (SLAs/KPIs) are defined, tracked, and evaluated in a complex enterprise environment.

03

Describe your experience with Enterprise Report Planning (ERP) implementation environments and how vendor performance directly impacts system delivery, business process integration, and cross-functional program outcomes.

Required Question

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov