Venue and Events Assistant

• High School diploma or equivalent required
• Prior experience in events, hospitality, customer service, or venue operations preferred
• Experience with IT and bartending a plus
• Strong written and verbal communication skills (email communication required)
• Maintain a professional demeanor and provide courteous service both externally and internally
• Strong organizational and time-management skills
• Ability and willingness to do a wide variety of tasks and learn new skills
• Reliability – This role requires dependable attendance and punctuality to support scheduled events and operations
• Ability to follow written and verbal communications/instruction and work independently or as a team following those directions
• All skill sets are not required, we encourage interested candidates to apply
• Work may require using a company vehicle. Candidate must have or be able to obtain a valid AZ Driver’s License and have an excellent driving record

Schedule & Availability Requirements/Physical Requirements

• Availability to work weekdays, weekends, and evenings/nights based on event schedules
• Flexible schedule required, including on-call hours for events and tours
• Ability to work extended hours during event days
• Ability to lift and carry up to 40–50 lb
• Ability to stand and walk for extended periods
• Ability to work indoors and outdoors in varying weather conditions
• Ability to give tours throughout campus on uneven terrain and up hills

Client Communication & Sales Support

• Respond to client inquiries via email and phone in a timely and professional manner
• Provide accurate information regarding venue availability, pricing, policies, and services
• Schedule and conduct venue tours for prospective clients
• Follow up with potential clients after tours and inquiries as directed by the Venue Manager
• Maintain professional and friendly communication with clients throughout the planning process
• Act as a representative of Lowell Observatory during events, with the authority to address issues, enforce venue policies and escalate concerns to the Venue Manager as needed

Event Support (On-Site)

• Be on-site during events to assist with execution and ensure venue policies are followed
• Assist with event setup and breakdown, including tables, chairs, decor, signage and layout adjustments as needed before, during and after events
• Greet clients, vendors, and guests upon arrival and provide general assistance
• Help monitor event timelines and communicate any issues to the Venue Manager
• Cleaning after events, or other duties as assigned
• Assist with problem-solving during events to ensure a smooth guest experience
• May receive required training to assist with alcohol service at select events, in compliance with state and local regulations
• May receive training to assist with telescope operations and guest engagement at astronomy-related events, as needed

Venue Operations

• Conduct pre-event and post-event walk-throughs with clients or staff
• Ensure the venue is clean, organized, and event-ready before and after events
• Monitor restrooms, trash, and general cleanliness during events
• Assist with basic venue maintenance and organization tasks
  Perform other duties as assigned to support venue and event operations

Vendor & Guest Relations

• Serve as a point of contact for vendors during events when the Venue Manager is unavailable
• Ensure vendors comply with venue rules, timelines, and designated areas
• Provide professional customer service to clients, guests, and vendors
• Role serves as a representative of Lowell Observatory during events and client interactions, professionalism and being a representative of the organization’s mission and values is expected 
   

Administrative & Support Duties

• Assist with tracking venue inventory (tables, chairs, linens, decor)
• Document any damages, incidents, or concerns during events
• Support the Venue Manager with general administrative tasks as needed
• Additional Duties as assigned