Advertising, Billing, Business Growth, Cloud Computing, Computer Networks, Credit and Collections, Customer Relations, Customer Satisfaction, Driver's License, English Language, Enterprise Sales, Exceeded Sales Goal, Internet TV, Local Area Network (LAN), Local News, Maintain Compliance, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Procedure Development, Record Keeping, Regulatory Compliance, Regulatory Requirements, Resolve Customer Issues, SIP (Session Initiation Protocol), Sales, Sales Management, Sales Strategy, Salesforce.com, Sports, Strategic Accounts, Wide Area Network (WAN), Willing to Travel
Seeking to build lasting partnerships while driving business growth? As a Vertical Account Manager, Hospitality at Spectrum Business, you will manage and nurture relationships with enterprise customers, safeguarding and expanding revenue streams. By serving as a trusted advisor, you will ensure customers receive the best possible service and support, directly impacting Spectrum’s continued success in the enterprise market.
How You Will Make an Impact
- Proactively manage a portfolio of enterprise accounts through regular face-to-face meetings and account reviews
- Meet or exceed assigned sales quotas and revenue goals by identifying and securing renewal and new sales opportunities
- Serve as the primary advocate for assigned customers, ensuring satisfaction across all Spectrum departments
- Collaborate with internal teams to resolve customer issues and maintain accurate records in internal databases
- Establish and monitor procedures to support accounts, including contract tracking and compliance with regulatory requirements
- Assist the Collections Department with account collections as needed
- Stay informed about Spectrum service pricing, procedures, promotions and order entry processes through ongoing training
Working Conditions
- Office environment
- 30% travel required
What You Will Bring to Spectrum
Required Qualifications
Education
- High school diploma or equivalent from an accredited organization (GED)
Experience
- Previous experience with billing systems such as ICOMS or CSG
- Experience using Salesforce
Skills
- Read, write, speak and understand English
- Attendance at sales meetings and training sessions as required
- Ability to travel using a reliable personal vehicle, including in inclement weather
- Valid and active state driver’s license and safe driving record
Preferred Qualifications
Education
- Bachelor’s degree in a business-related field or equivalent combination of education, training and experience
Experience
- 5+ years of strategic account sales or management experience
- 5+ years of experience with advanced voice and data networking, including PRI/SIP and LAN/WAN
Skills
- Proven ability selling data, voice, cloud or video solutions and premise-based products
- Proficiency in Microsoft Word, Excel and PowerPoint
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Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $47,800.00 and $79,100.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $72,000.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.S
SPECTRUM
Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 31 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.
For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals. More information about Charter can be found at corporate.charter.com.
10,000 employees or more
https://jobs.spectrum.com/