Vertical Transportation Special Projects Manager

The Vertical Transportation Special Projects Manager provides friendly, courteous Family-Style Service to guests while providing technical and management leadership for teams delivering elevator/escalator maintenance and consulting services. They display a strong commitment to customer service through the delivery of our service standards, safety procedures and standard operating procedures. The Vertical Transportation Special Projects Managers duties include overseeing, as an owner's representative, the maintenance/modernization/installation/improvements of elevators/escalators/moving walkways, acting as a liaison between providers/contractors/consultants and the property to ensure projects are delivered on time and within budget. This role will also oversee our vertical transportation maintenance agreement to ensure all requirements are being met including timely annual testing, 3rd party inspections, escalator clean-downs, preventative maintenance and repairs. This role will not be performing any direct work on vertical transportation equipment but instead will be over seeing schedules, developing modernization priorities, managing budgets and project managing elevator/escalator modernizations, including work by others. Attention to detail, efficiency, and a commitment to providing an excellent guest experience are key aspects of this role.

Beyond day‑to‑day vertical transportation oversight, this role is also responsible for coordinating and managing special projects, developing project scopes, managing timelines, monitoring contractor performance, and ensuring compliance with all applicable codes and safety requirements. They analyze project risks, prepare progress reports, and support strategic planning for long‑term vertical transportation improvements as well as special facilities projects.