Job Description
Milestone Technologies Inc. is currently hiring for a Transportation (Vessel) IT Operations Support Specialist in the Long Beach, CA area.
This role will be fulltime 8am - 5pm PST, onsite in Long Beach.
How You Will Make an Impact:
- General IT Ops with focus on Vessel
- Support ABB and remote table protocols for STS Cranes
- Support ABB OCR system
- Support and test Navis' N4 & XPS software
- Nice to Have:
- Support TBA (Kone) TEAMS software for the automated guided vehicles
- Support FMDS, Battery management system, and fence control system for the automated guided vehicles
- Knowledge on the tools mentioned above
What You Will Need to Succeed:
- 3-5 years of operations experience in shipping or transportation (Vessel)
- Must be familiar with maritime business knowledge
- Ability to upgrade software based upon instructions provided by Software Vendor operational manual and complete tasks within designated timeframe
- Managing work using Help Desk Tickets (Jira Service Desk)
- Understand overall vessel operations processes to support EDI and billing issues
- Understanding of inventory management principles and global logistics practices
- Ability to navigate Splunk Monitoring Dashboard to review possible issues. Knowledge of Splunk query is a plus
- Ability to review and update relevant Documentation using Confluence
- Must have experience with Microsoft 365 (including TEAMS)
- Familiar with setting up emulations for staging (running scripts, clearing baselines, etc.) is a plus!
- Strong written and verbal communication skills
- Strong attention to detail and organizational skills, including the ability to follow a detailed
#LI-LC1
Numbers & Facts
| Location | Long Beach, CA |
| Industry | Other/Not Classified |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 1997 |
| Website | http://www.milestone.tech |
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Skills
- ABB (Asea Brown Boveri)unmatched
- Atlassian JIRAunmatched
- Billingunmatched
- Communication Skillsunmatched
- Control Systemsunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- Documentationunmatched
- Electronic Data Interchange (EDI)unmatched
- Help Deskunmatched
- Inventory Managementunmatched
- Logisticsunmatched
- Microsoft Product Familyunmatched
- Operational Supportunmatched
- Operations Processesunmatched
- Organizational Skillsunmatched
- Presentation/Verbal Skillsunmatched
- Reporting Dashboardsunmatched
- Scripting (Scripting Languages)unmatched
- Shipping Operationsunmatched
- Software Upgradesunmatched
- Splunkunmatched
- Technical Supportunmatched
- Writing Skillsunmatched
About Company
At Milestone, we know IT, and we’re consistently driving innovation in infrastructure operations to improve the overall customer experience. As a Managed Services Provider (MSP), we use technology intelligently to make IT infrastructures smarter, streamlined, and ultimately, more successful.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to your company and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients.
Since our inception in 1997, our clients have benefited from more efficient operations and a renewed focus on employee development and business innovation. When founder, Prem Chand, started Milestone Technologies, Inc. he aimed to solve the growing problem of IT Relocation for Silicon Valley businesses. Today, with more than 2,000 employees serving a substantial client base of over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.
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