Analysis Skills, Call Control, Documentation, Healthcare, Literacy, Medical Conditions, Medical Records, Medical Terminology, Military, Nursing, Onboarding, Organizational Skills, Startup, Strategic Analysis, Telephone Triage, Virtualization, Work From Home
Are you looking for a mission driven career that helps those in need?
Are you a hard-working, motivated individual who wants to work with other hard-working, motivated individuals?
Do you want the flexibility to work remotely?
Does working for a startup with many growth opportunities sound exciting?
Do you work well independently and appreciate a job where you can complete your tasks without being micromanaged?
Most importantly, do you like helping people, specifically veterans?
If so, then being a Veteran Advocacy Specialist at Rocket Benefits may be the job for you!
About Us
Every day, thousands of veterans struggle to navigate the bureaucracy of the VA to obtain their disability benefits. We are a fast-growing, mission-driven startup of nearly 150 remote professionals dedicated to making that process easier. Led by our in-house team of VA-accredited attorneys, we advocate for military veterans by helping them to secure the benefits they earned and deserve. If you’re looking for a high-growth career where you can finish each day knowing you directly impacted a veteran’s quality of life, we encourage you to apply.
Job Duties and Responsibilities
- Veteran Advocacy Specialists (VAS) are responsible for triaging veterans that have recently signed with us. You are their strategic guide, helping to map out their path to an increased combined disability rating. In this role, you can expect to do the following:
- Conduct triage calls with clients: 8 triage calls per day via our virtual phone system (Dialpad), averaging 5–6 hours of daily phone time.
- Analyze and strategize: review past VA disability claims, approvals, and denials, and identify gaps in previous evidence.
- Connect medical evidence: identify opportunities to connect current medical conditions (including secondary conditions) back to the veteran's military service.
- Build action plans: formulate detailed evidence-collection plans to support claims.
- Manage appeals: discuss incoming VA decision letters with veterans and plan for a second round of appeals.
What We Are Looking For (Core Competencies)
During our interview process, we are looking for highly organized, analytical, and empathetic professionals who possess the following key skill sets:
- Systems-level thinking: the ability to analyze complex medical information and comprehend its relationship to the larger mission, to build cohesive narratives from time in service to the present day and create roadmaps for the journey ahead.
- Ability to control the call: our veterans have incredible stories, but our time with them is limited. You must possess the confidence and empathy to gracefully get the conversation back on track (e.g., "thank you so much for sharing that with me, but in order to make sure we maximize our time here today, please tell me more about this...").
- High-speed documentation: the ability to type and navigate technology quickly and accurately is critical in order to capture critical notes in the client’s file in real time while actively conducting a call.
- Medical/healthcare literacy (preferred): a background in healthcare, nursing, or medical terminology is a massive plus, as you will be reviewing and analyzing medical conditions daily.
Please be ready to demonstrate each of these skills during the hiring process.
Wahoo is the correct word. In order to apply, please submit an application along with your resume. Please do not contact our customer support line about the job. Please note that, in order to be considered, we require all applicants to take an approximately 45-minute assessment as part of the application process. Details will be provided after submission of your application.