Veteran Services Administrative Specialist

Veteran Services Administrative Specialist

Salary

$51,004.10 - $66,305.20 Annually

Location

Jacksonville, NC

Job Type

Full-Time

Job Number

582000040

Department

VETERAN SERVICES

Opening Date

07/13/2026

Closing Date

7/21/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Job Description

This position provides office support for the Veterans Service Office. The position is responsible for answering a multi-line telephone system, greeting visitors and clients, and providing benefits information of a routine nature or making appropriate referral for assistance. This position will require an individual who has well-developed interpersonal, communication, organizational, mathematical, typing and computer skills. Other duties may be assigned as needed. Work is performed under the close supervision of the Veteran Services Director.

Our core values-Resilience, Excellence, Accountability, Customer Service, and Honesty-are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve.

Position Responsibilities

• Receives office visitors, scheduled client appointments, and answers a multi-line telephone system. Answers all inquiries as appropriate, refers individuals to appropriate officials, and schedules office appointments for clients.
• Types a variety of letters and forms for the office; maintains case files; collects, quantifies, and completes monthly statistics reports.
• Uses all office equipment and computer software programs in the performance of job duties. Responsible for electronically scanning and maintaining all office documents and client files.
• Uses and updates veteran database to include current address and contact information, record of military service, dependent status, disability ratings, cause of death, and other key items of information necessary to properly service the county veteran population.
• Receives and reviews military records, private medical records, VA benefit and health claim letters, and correspondence with state and federal offices and county memorandums.
• Interacts and communicates with the immediate supervisor and staff, veterans and their dependents, NC Division of Military and Veterans Affairs, VA Regional Office personnel, VA Medical Center personnel, Legislative delegation, and other county department employees, various outside professional agencies, and the public.
• Sorts incoming mail and posts outgoing correspondence; performs a variety of clerical and secretarial duties to include using county purchasing systems to order office supplies. Maintains inventory of office supplies, forms, and pamphlets. Maintains the appearance of the waiting area and ensures forms and pamphlets throughout the office are well stocked.
• Assists veterans in obtaining military separation and service records, military awards and medals, private medical records, and civil documents.
• Refers to federal policy and procedure manuals, Code of Federal Regulations Title 38 US Code; Veterans Benefits Manual and Federal Veterans Laws, Rules and Regulations, computer manuals, codes/laws/regulations, publications and reference texts, etc.
• Assists the Veterans Service Officers in the completion of applications for federal, state, and local benefits such as pensions, disability compensation, insurance, burial, and NC benefits.
• Assists applicants in obtaining necessary legal documents required for claims processing.
• Reviews literature, documents, or news reports to enhance and maintain knowledge of state and federal legislation affecting veterans benefit programs.
• Performs assigned functions as a Disaster Ready Team (DRT) member, if appointed or volunteer.
• Performs related tasks as required.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

General knowledge of veterans programs (specifically Title 38 of the Federal Code of Regulations) and benefits and applicable laws and regulations; some knowledge of community organizations, agencies and facilities related to veterans affairs; ability to solve problems within scope of responsibility; ability to deal with veterans, dependents, and others fairly and effectively; ability to establish and maintain effective working relationships with associates. Ability to exercise judgment in applying federal, state, and local policies along with the ability to effectively communicate orally and in writing. Ability to operate data, word processing and other standard office machines.

Physical Requirements:

This is light work requiring the exertion of up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects; work requires crouching, reaching, standing, grasping, fingering, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word and detailed or loud talking to convey detailed or important spoken instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or make fine distinctions in sound; visual acuity is required for preparing and analyzing written or computer data, operation of machines, operation of motor vehicles or equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions.

Education, Experience, and Special Requirements

Associates/Technical degree with coursework in social services or related field and moderate experience with veteran service programs or equivalent combination of education and experience.

Special Requirements:

• North Carolina Division of Veterans Affairs Certification and/or North Carolina accreditation within one year of employment required.
• Valid Driver's License

Salary will be determined based on qualifications, internal equity, budget, and market considerations.

If applicable, your final transcript showing the date your degree was awarded and/or any required certificates or licenses listed in the application must be uploaded with your application, even if you are a current employee or we have received it with a previous application.

Regular Onslow County employees have the ability to participate in a wide array of employee benefits including:

Health Insurance

Health Insurance is provided by Cigna and covers a wide variety of healthcare services.

Dental Insurance

Dental insurance is provided by Delta Dental to full-time employees and covers a percentage of basic to major dental procedures, including orthodontia for children and adults.

Vision Insurance

Vision insurance is provided by MetLife to full-time employees and covers a variety of materials (contacts and glasses frames/lenses) and an annual eye exam.

North Carolina Local Governmental Employees Retirement System

Eligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit.

NC401k

The County contributes 1% of employees gross salary into the 401(k) account regardless of the employees deferral amount. In addition, the County matches employee deferrals up to an additional 4%.

Vacation Leave

Regular full-time employees earn 13.5 days of vacation leave per year. With each 5-year increment of employment, vacation accrual increases.

Sick Leave

Regular full-time employees earn 12 days of sick leave per year.

Paid Holidays

County employees receive paid holidays annually. The Board of County Commissioners approves and may adjust the schedule as deemed necessary.

ComPsych Mental Health Services

The County provides Mental Health and Life Services through ComPsych to help employees and their families with personal, family and job-related problems such as counseling, crisis support, work-life resources, legal and financial consultations, and organizational support tools.

Supplemental Benefits

County employees are also offered a variety of supplemental benefits such as Life Insurance, Flexible Spending Accounts, 457b Deferred Compensation Plan, and MetLife Supplemental Plans.

For more information, please visit http://www.onslowcountync.gov//HR and click on the Benefits tab.

01

Which of the following best describes your highest level of completed education?

• High School Diploma or GED
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctorate
• None of the above

02

How much experience do you have in general clerical work?

• No experience
• Less than 6 months
• 6 months to 2 years
• 2 years to 5 years
• More than 5 years

03

Do you possess a valid drivers license?

• Yes
• No

04

Based on your review of the position requirements, are you able to perform the position duties with or without reasonable accommodation?

• Yes
• No

05

Have you uploaded your final transcript showing the date that your degree was awarded and any required certificates or licenses? This must be done even if you are a current employee or we have received it with a previous application.

• Yes
• No

06

Do you have your North Carolina Division of Veterans Affairs Certification?

• Yes
• I have the ability to obtain within one year of hire.
• I do not have the ability to obtain.

07

Onslow Countys Core Values are REACH- Resilience, Excellence, Accountability, Customer Service, and Honesty. Which of these values resonates with you the most and why?

Required Question

Employer Onslow County

Address 234 Northwest Corridor Boulevard

Jacksonville, North Carolina, 28540

Phone 910-347-7600

Website http://www.onslowcountync.gov