Veterans Benefits Counselor I

Overview & Benefits

Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents.

When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward.

For more information about Oakland County benefits and employee perks, please visit:

https://www.oakgov.com/government/human-resources/benefits/new-hire

General Summary

Location: Pontiac, MI
Compensation: $60,990 - $81,714 annually

Are you passionate about serving those who served our country?

Oakland County is seeking a compassionate and motivated Veterans Benefits Counselor to help veterans and their families navigate the benefits they've earned through military service. In this rewarding role, you'll provide expert guidance, advocate on behalf of veterans, and assist with claims and appeals while helping individuals access federal, state, local, and community resources.

This is an opportunity to make a meaningful difference by ensuring veterans and their dependents receive the support, services, and benefits they deserve.

What you'll do:
• Counsel veterans and their dependents on available federal, state, local, and community benefits and resources
• Prepare, submit, and advocate for veterans' benefit claims and appeals with the U.S. Department of Veterans Affairs and other agencies
• Review medical documentation and supporting evidence to strengthen disability compensation and other benefit claims
• Research and interpret changes to veterans' laws, regulations, and benefit programs to ensure accurate guidance
• Communicate with the U.S. Department of Veterans Affairs, military organizations, healthcare providers, and other agencies on behalf of veterans
• Educate veterans and their families about available programs, eligibility requirements, and application processes
• Maintain accurate case records and documentation while ensuring confidentiality and regulatory compliance
• Utilize County technology and department software to manage cases, prepare reports, and support daily operations

Why you'll love it:
• Make a lasting impact by helping veterans and their families access the benefits they've earned through their service
• Build trusted relationships while serving as an advocate during some of life's most important moments
• Work in a mission-driven environment dedicated to honoring and supporting those who served our nation
• Develop expertise in veterans' benefits, disability claims, appeals, and public service programs
• Collaborate with federal, state, local, and community partners to improve outcomes for veterans
• Enjoy competitive pay, excellent benefits, and the stability of a rewarding public service career

If you're a compassionate professional who enjoys advocating for others, solving complex challenges, and helping veterans receive the benefits they've earned, we'd love to have you join the Oakland County team.

Minimum Qualifications

EXPERIENCE, TRAINING, KNOWLEDGES, SKILLS & ABILITIES

REQUIRED MINIMUM QUALIFICATIONS

• Possess an Associate's degree or sixty (60) semester credit hours from an accredited college with a major in Sociology, Psychology, Business Administration or closely related field; AND
• Have two (2) years full-time work experience providing counseling in a public setting;

OR

• Possess a Bachelor's degree from an accredited college or university with a major in Sociology, Psychology, Business Administration or closely related field. NOTE: Applicants possessing transcripts from a college or university outside of the United States will be required to provide documentation of degree equivalency from a member of the National Association of Credential Evaluation Services (http://naces.org/members.html).  The degree evaluation will be required for application processing.
• Pass the complete examination, including the employment medical established for this classification.
• Successfully complete the six month probationary period.

ADDITIONAL DESIRABLE QUALIFICATIONS

• It is desirable that applicants be veterans of the United States Armed Forces and have a discharge under honorable conditions from their last period of service.
• Reasonable ability to communicate with the general public.
• Reasonable ability to relate to the problems often realized by veterans in comprehending and securing available veterans' benefits and opportunities.
• Reasonable ability to follow oral and written instructions.
• Reasonable ability to prepare and process routine reports.
• Reasonable ability to make routine decisions in accordance with departmental practices and procedures.
• Reasonable ability to use office equipment.
• Reasonable ability to utilize current word processing, spreadsheet, database, e-mail, and Internet software.
• Some knowledge of modern office and record keeping practices and procedures.
• Some knowledge of the laws, rules, and regulations regarding veterans' benefits.
• Some knowledge of basic interviewing principles.
• Some ability to understand medical statements.

ESSENTIAL JOB FUNCTIONS

• Advises veterans and/or their families regarding the services and benefits available to them through the Veterans Services Division and/or refers them to the proper outside agencies when applicable.
• Interviews, counsels, and assists veterans/dependents in filing their applications for pensions, compensation, education, dental and medical care, burial allowances, insurance benefits, financial relief applications and other veterans’ benefits.
• Participates in preparing, presenting, and prosecuting claims for veterans/dependents before the Federal, State, and local governments.
• Maintains current list of supportive and community services in order to refer and provide additional assistance for claimants.
• Monitors changes in U.S. Department of Veterans Affairs regulations and applicable legislation in order to properly advise clients regarding benefits and services available.
• Corresponds with appropriate agencies in order to secure affidavits, certificates, and other required papers to properly submit necessary documentation for clients to the U.S. Department of Veterans Affairs and other agencies.
• Monitors progress and accuracy of the adjudication process of U.S. Department of Veterans Affairs, State and local agencies.
• Utilizes current countywide and/or department specific software to complete assignments.

Additional Minimum Qualifications

Union*

*If applicable

EEO Statement

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Inclusion Statement

Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD.