Veterans Claim Representative Supervisor
Salary
$54,142.40 - $65,894.40 Annually
Location
Merced County Human Services Agency 2115 Wardrobe Ave. Merced, CA
Job Type
Full-time
Job Number
2600462
Department
Human Services Agency
Opening Date
07/14/2026
Closing Date
Continuous
Bargaining Unit
20D Management
Examples of Duties
Duties may include, but are not limited to, the following:
Plan, organize, coordinate, administer, and carry out a program of veterans services under the guidelines of federal and state agencies.
Assist the department in selection, promotion, evaluation and termination of professional staff.
Provide training and staff development.
Interview, counsel and advise veterans and/or dependents on available financial, educational, vocational, legal and medical rights and benefits.
Assist veterans and their dependents in the initiation, development, and processing of claims for disability compensation, pensions, insurance benefits, vocational rehabilitation, hospitalization, medical care, loan guarantee benefits, and civil service benefits.
Procure necessary information and affidavits to support claims.
Provide instruction, guidance and technical advice to other employees and reviews their work for adequacy and accuracy.
Enter veteran/claimant data into computer system to establish a data base for the system.
Disseminate information on veterans service programs and procedures to individuals and organizations.
Prepare required reports; reviews and analyzes legislation and regulations, advising the department of its potential impact.
Minimum Qualifications
OPTION I
Experience:
Two (2) years of work experience equivalent to a Veterans Claim Representative II in Merced County with specific knowledge and skills of how to process veterans claims.
Education:
Equivalent to the completion of two (2) years of college. Additional qualifying experience may substitute for the required two (2) years of college on a year-for-year basis.
OPTION II
Experience:
Four (4) years of responsible experience in work involving public contact, interviewing or
counseling or a closely related field.
Education:
Equivalent to the completion of two (2) years of college. Additional qualifying experience may substitute for the required two (2) years of college on a year-for-year basis.
Essential Functions
Plan, organize, coordinate, and administer Veterans services.
Operate a personal computer and other office equipment, including repetitive hand and arm motions.
Frequent use of hand-eye coordination.
Occasionally operate a motor vehicle.
Occasionally sit for extended periods
Communicate effectively with others in person and over the telephone.
Analyze data, interpret directions, procedures and regulations, and develop appropriate conclusions, and prepare reports.
Perform job duties under stressful conditions.
Resolve conflicts and respond appropriately to complaints.
Complete multiple priority projects with conflicting deadlines.
Establish, implement and achieve goals and objectives.
Analyze data, interpret directions, procedures and regulations, and develop appropriate responses.
Maintain confidential information in accordance with legal standards and/or County regulations.
Represent the County with the community and other agencies.
Train, evaluate and supervise staff.
Regular attendance is an essential function.
Knowledge of:
Federal, state and local laws and regulations pertaining to veterans rights, benefits and obligations.
Policies, operations, and functions of County Veterans Services programs.
Interviewing and counseling techniques.
Evidence as it pertains to Veterans Administration hearings and appeal procedures.
Community resources and local agencies related to veterans services.
Principles of supervision, training, and staff evaluation.
Ability to:
Plan, organize, coordinate, and deliver a program of veterans services for Merced County.
Provide effective counseling regarding benefits and services to veterans.
Interpret Federal and State laws governing veterans benefits.
Establish and maintain effective working relationships with those contacted.
Research, analyze, and develop documentation for claims.
Why Merced County? A message from the CEO
HOLIDAYS & LEAVES
MANAGEMENT LEAVE
May receive, depending upon classification, 96 hours per Fiscal Year.
VACATION
10 days the first 5 years of continuous employment (limited to a maximum of 160 hours), 15 days in the second 5 years of continuous employment (limited to a maximum of 240 hours), and 20 days after 10 years of continuous employment (limited to a maximum of 320 hours). Optional annual sell back of a portion of accumulated vacation leave hours (maximum - 40 hours).
SICK LEAVE
0.0625 hours sick leave for each paid regularly scheduled work hour. 16 days (130 hours per year) with unlimited accumulation. Optional annual buy back of a portion of accumulated sick leave hours upon meeting certain criteria.
HOLIDAYS
Twelve paid holidays annually plus two optional holidays.
BEREAVEMENT LEAVE
Five (5) regularly scheduled consecutive workdays.
INSURANCE
HEALTH INSURANCE
Medical Insurance - Merced County offers multiple Medical Plans and contributes towards employee and dependent premiums.
Dental Insurance - Delta Dental
Vision Insurance - VSP
DISABILITY INSURANCE
Management Disability Insurance - Unit 20 Unrepresented Management Levels A-E - 100% premium paid by employer
LIFE INSURANCE
County-paid Life and Accidental Death & Dismemberment Insurance
Voluntary Term and Whole Life Insurance are available - premium paid by employee
RETIREMENT
DEFERRED COMPENSATION
The County offers a 457(b) Deferred Compensation Plan. Employees choose their investment funds and can make pre-tax or post-tax contributions to the plan up to the maximum allowable.
MERCED COUNTY EMPLOYEE RETIREMENT ASSOCIATION
The retirement plan is a defined benefit plan administered pursuant to the County Employees Retirement Law of 1937 and other provisions of the California Government Code. MCERA members also pay into Social Security. The applicable benefit formula is dependent upon your hire date with an MCERA employer; your pension amount will be determined by your age, years of service and final compensation amount.
EMPLOYEE PROGRAMS
EMPLOYEE ASSISTANCE PROGRAM (EAP)
Anthem EAP services provide up to five face-to-face counseling sessions per incident and provides a toll-free "800" hotline available 24/7 for emergencies and crisis intervention. EAP services include counseling services, legal services, financial services and work-life resource services.
EMPLOYEE TICKETS, COUPONS, and DISCOUNTS
The County of Merced has partnered with Employee Savings Tickets to provide discounted coupons and tickets for all county employees to attractions throughout the state and out-of-state. The discounts and coupons are available for shopping, movies, sporting events, theme parks, zoos and aquariums and much more.
THIS BULLETIN IS NOT A CONTRACT AND DOES NOT CREATE CONTRACTUAL OR LEGAL RIGHTS ON BEHALF OF ANY EMPLOYEE. THIS BULLETIN IS SUBJECT OF BEING SUPPLEMENTED, MODIFIED, WITHDRAWN OR OTHERWISE CHANGED PENDING LABOR AGREEMENTS AND/OR AT THE DISCRETION OF THE COUNTY EXECUTIVE OFFICER OR AS THE BOARD OF SUPERVISORS DEEM NECESSARY.
For answers to specific questions regarding employee benefits, please call Human Resources at 209.385.7356.
01
Describe your experience working with Veterans. Include the employers name, your job title and employment dates in your response.
02
Describe your experience in supervising staff and case management. Include the employers name, your job title and employment dates in your response.
03
Describe your experience in participating in and conducting operational team/data audits, creating reports, and utilizing supporting software such as Microsoft Excel Database programs.
04
Describe your experience presenting information to internal company employees, community organizations or general public speaking experience.
Required Question
Employer Merced County
Address 2222 M Street
Merced, California, 95340
Phone (209) 385-7682
(209) 385-7682
Website http://www.countyofmerced.com
| Location | Merced, CA |
| Salary | $54,142.40–$65,894.40 Per Year |