Step into a leadership role that makes a real impact. A small-animal veterinary hospital in East Concord, NH is seeking a Practice Manager to guide operations, people, and performance, with compensation up to $140,000.
The Hospital
- Full-service small-animal practice providing wellness care, surgery, dentistry, diagnostics, and in-house pharmacy support.
- Established community reputation with long-standing client relationships and a steady caseload.
- Collaborative, patient-first culture with experienced veterinarians, certified technicians, and client-service professionals.
- On-site resources that streamline care: surgical suite, dental suite, in-house laboratory, imaging capabilities, and pharmacy access.
- Weekday-focused schedule for predictable planning, supported by online appointment systems and organized workflow.
Location
East Concord, NH offers the best of neighborhood living with the convenience of quick highway access and the amenities of the state capital minutes away. Enjoy parks and trails, local shops and a beloved community market, plus the arts, dining, and services of downtown Concord right nearby.
- Genuine neighborhood feel in a close-knit east-side village of Concord.
- Merrill Park on Eastman Street with seasonal pool, playground, tennis courts, lighted fields, picnic shelter, and walking paths.
- Eastside Market and local businesses that add walkable convenience and community identity.
- Excellent access to I-93 (Exit 16) and I-393; about 18 miles to Manchester and roughly 65-70 miles to the Boston region.
- State-capital advantages: stable economy, civic activity, and cultural programming.
- Concord Hospital and other major employers nearby.
- NHTI in Concord supports training, workforce development, and continuing education.
- Downtown Concord amenities: Capitol Center for the Arts, Red River Theatres, independent shops, restaurants, and cafes.
- Outdoor recreation via local parks, trail networks, and the Merrimack River Greenway Trail.
- Ongoing local investment while maintaining an established, community-focused character.
Benefits
- Annual performance bonus opportunity.
- 401(k) with company match.
- Health, dental, vision, and life insurance.
- Mental health resources and employee assistance program.
- Generous paid time off and paid holidays.
- Student loan assistance.
- Continuing education support, mentorship, and career development pathways.
- Predictable weekday schedule, with occasional evening or weekend needs.
- Supportive, team-oriented environment.
- Pet care discounts.
The Role
- Oversee day-to-day hospital operations to ensure efficient workflow, excellent client service, and high-quality patient care.
- Lead people operations: recruit, onboard, schedule, train, coach, and manage performance for technicians, reception, and support teams.
- Build a positive, collaborative culture and champion new initiatives and continuous improvement.
- Manage financial operations: budgeting, P&L oversight, billing, accounts receivable, expense controls, and performance reporting with clear action plans.
- Elevate client experience: set service standards, guide client communications, and manage feedback and reviews promptly and professionally.
- Direct operational logistics: inventory control, appointment scheduling systems, facility and equipment maintenance, and policy/procedure updates.
- Drive marketing and community presence: oversee social media and website content; coordinate local events, promotions, and outreach.
- Ensure compliance with veterinary regulations, OSHA requirements, workplace safety, and data confidentiality; maintain accurate records and databases.
- Optimize technology use: train staff on practice software and coordinate with IT resources to resolve issues.
- Collaborate closely with veterinarians and technicians to align medical and administrative priorities.
Requirements
- 3-5 years of management experience, ideally in a veterinary or healthcare setting.
- Demonstrated experience with P&L oversight and financial analysis.
- CVPM, CVBL, or a relevant bachelor’s degree preferred but not required.
- Experience as a veterinary technician is a plus.
- Strong leadership, communication, problem-solving, and organizational skills.
- Comfortable in a fast-paced environment; ability to handle occasional physical tasks.
- Full-time availability with flexibility for occasional evening or weekend needs.
- License to practice in New Hampshire (or ability to obtain, as applicable to the role) and eligibility to work in the United States.
- Proficiency with practice management software and standard office tools.
Apply
Interested candidates are invited to click apply. One of our team will be in touch shortly.