Step into a leadership role that shapes client experience from the front desk outward as Care Coordinator Supervisor in Cranford, NJ, with compensation up to $160,000. Lead a trusted, community-focused veterinary team and make a daily impact for pets, clients, and colleagues.
The Hospital
- Accredited, full-service small-animal practice providing wellness, surgery, dentistry, and boarding for dogs, cats, and some exotic pets
- Modern diagnostics and tools: digital X-ray, ultrasound, ECG, in-house lab testing, dental digital X-ray, point-of-care analyzer, and anesthetic monitors
- Established visiting specialist support and a collaborative, mentorship-focused culture
- Multi-layered support team including credentialed technicians, assistants, and care coordinators
- Streamlined client experience with online appointment booking, educational resources, and a partnered online pharmacy service
- Longstanding reputation for compassionate care and strong community ties
- Open six days a week, including limited Saturday hours, with a team-oriented approach to scheduling
Location
Cranford, NJ blends small-town charm with big-city access. A walkable downtown, riverfront green spaces, and easy NJ Transit connections create a well-rounded lifestyle for professionals and families alike.
- Walkable downtown with independent restaurants, cafes, shops, and the Cranford Theatre
- Riverfront recreation along the Rahway River Parkway, plus access to the Cranford Canoe Club, trails, and nearby parks
- Convenient commuter access via Cranford Station on the Raritan Valley Line, with connections to Newark and New York City
- Vibrant community events including the Farmers Market, Summer Sounds concerts, Scarecrow Stroll, and holiday festivities
- Well-regarded public schools and family-friendly programs
- Safe, community-oriented neighborhoods with historic character
Benefits
- Medical, dental, and vision insurance
- Paid parental leave (birth, adoption, foster)
- 401(k) with discretionary contribution
- Paid time off and paid holidays
- Team member pet care discounts
- Mental well-being resources, including 24/7 EAP and mindfulness app access
- CE stipend and ongoing career development support
- Employee hardship assistance fund
- Uniform allowance and provided workwear where applicable
- Life and disability insurance
- Flexible scheduling within clinic hours
- Structured mentorship program and clear growth pathways
The Role
- Lead, coach, and support the care coordination team; oversee recruiting, onboarding, training, performance feedback, and adherence to policies
- Build and manage team schedules; provide hands-on front desk coverage as needed
- Champion an outstanding client experience across reception, phones, appointment flow, and service recovery; escalate concerns appropriately
- Oversee payment processes, including daily reconciliation, cash handling, refunds and credits, and approved payment plans
- Maintain accurate billing activities, statements, collections, and month-end reports
- Coordinate calendars and communications for visiting specialists (non-emergency)
- Serve as backup to the Hospital Manager for facility and maintenance coordination
- Support continuous improvement of front-of-house workflows and client communication
- Schedule: Monday through Thursday with rotating Saturday coverage
Requirements
- High school diploma or equivalent required
- At least 2 years of experience in veterinary or medical client service preferred; supervisory experience strongly preferred
- Proficiency with practice management systems, payment processing, and basic reporting
- Strong communication, organization, and conflict-resolution skills; able to thrive in a fast-paced, team-centered environment
- Availability for rotating Saturdays
- Eligibility to work in the United States
- License to practice in New Jersey (as applicable to role duties); any relevant credential must be in good standing
Apply
Ready to lead a client-focused team in a respected community practice? Click apply and one of our team will be in touch shortly.