Lead the client experience at a 24/7 multi-specialty veterinary hospital in North Babylon, NY as a Co-Care Coordination Supervisor, with compensation up to $160,000. Step into a visible leadership role that champions service excellence and team growth in a fast-paced, mission-driven setting.
The Hospital
- 24/7 emergency and multi-specialty environment supporting complex cases across surgery, internal medicine, oncology, neurology, ophthalmology, cardiology, dermatology, dentistry, rehabilitation, and avian/exotics.
- Advanced on-site capabilities, including MRI/CT, in-house laboratory diagnostics, on-site pharmacy, and specialty therapies such as hemodialysis.
- AAHA-accredited facility with board-certified specialists and a strong culture of mentorship and continuing education.
- Team-driven, collaborative structure with clear leadership support for operations, training, and professional development.
- Emphasis on compassionate care, client support resources, and a high standard of service at every touchpoint.
Location
Join a South Shore community with everyday convenience and outdoor recreation on the doorstep. North Babylon offers easy commuting, great local amenities, and year-round activities.
- Minutes to Belmont Lake State Park for trails, boating, picnicking, and seasonal events.
- Quick access to beaches at Robert Moses State Park and Cedar Beach, plus ferries to Fire Island from nearby Bay Shore.
- Convenient commuting via nearby Long Island Rail Road stations (Babylon/Lindenhurst/Deer Park) and major parkways (Southern State, Sunrise Highway, Robert Moses Causeway).
- Bustling Deer Park Avenue corridor with restaurants, cafes, and retail for stress-free lunches and errands.
- Family-friendly area with active local schools and frequent farmers markets, concerts, and community festivals in the Town of Babylon.
- Close to regional healthcare and higher-education options, including area hospitals and local colleges.
Benefits
- Medical, dental, and vision insurance
- 401(k) with employer contribution
- Paid time off and paid holidays
- Paid parental leave
- Continuing education opportunities and a formal mentorship program
- Pet care discounts
- Life and disability coverage
- Employee assistance program
- Uniform allowance and paid training
- Commuter-friendly location and parking
The Role
- Co-lead client services operations in partnership with senior hospital leadership to deliver consistent, high-quality service at the front desk and across all client touchpoints (in person, phone, email).
- Supervise, schedule, coach, and develop Client Care Coordinators; recognize strong performance and support improvement plans where needed.
- Uphold and communicate service standards, policies, and procedures; conduct regular team updates and briefings.
- Oversee appointment workflows, triage communications, voicemail monitoring, and timely client callbacks.
- Resolve escalated client concerns with diplomacy; maintain a calm, solutions-focused approach in a 24/7, high-volume setting.
- Ensure reception areas remain clean, welcoming, and well-stocked; manage front-of-house supplies and inventory.
- Partner with clinical and billing teams to streamline handoffs, discharge communications, and client education.
- Manage accurate cash handling and payment reconciliation; assist with accounts receivable, disputes, and collections processes.
- Support timekeeping, scheduling, and attendance tracking; assist with performance appraisals and training plans.
- Contribute to quality-improvement initiatives and data accuracy through consistent documentation and reporting.
Requirements
- Eligibility to work in the United States
- High school diploma or equivalent; some college preferred
- 5+ years of customer service leadership or management, with 5+ years of supervisory experience
- Strong computer proficiency and data-entry accuracy; experience with practice or medical office software preferred
- Proven skills in coaching teams, de-escalation, organization, and multi-tasking in a fast-paced environment
- Veterinary or medical front-desk experience preferred
- Availability for a schedule that may include evenings, weekends, and holidays in support of a 24/7 hospital
- License to practice in New York (if clinically credentialed; not required for this non-clinical role)
Apply
If this opportunity aligns with your leadership strengths and passion for exceptional client care, click apply. One of our team will be in touch shortly.