Veterinary Assistant - ER Liaison

The Liaison will work in tandem with the doctor as needed to ensure there is a direct line of communication between the owner, pDVM and the doctor.

The Liaison will provide a clear expectation of what to expect during the patient’s stay, from presentation to discharge. Keeping the owner informed during every step, as well as maintaining communications with the front desk, technicians, emergency doctors and specialty veterinarians as needed.

The Liaison will field and facilitate incoming phone calls for the doctor, and provide a point of contact for pet owners, and referring veterinarians.

The Liaison will also give clients progress reports, fill prescriptions as needed, and assist with owners visiting their hospitalized pets.

The Liaison will manage medical records, reports, and log correspondence with clients.

The Liaison will help guide clients dealing with euthanasia by walking them through the process before, and by finalizing afterlife care

• Access to the people and resources of a large veterinary community

• Advancement and leadership opportunities

• Internal CE and development opportunities

• Free NAVTA membership, access to VetFolio, Plumbs App, and more

• Tuition assistance including Veterinary Technology Associates, Bachelors completion and more

• Medical, dental & vision insurance, a variety of additional coverage options

• Free mental health care through Lyra Health (up to 12 sessions a year)

• Access to free counseling through Cigna Life Assistance program

• Access to Headspace app

• Fully employer-paid life, long-term and short-term disability insurance

• Paid vacation, paid sick time, holiday pay

• Paid parental leave

• Fertility coverage, gender affirmation services

• Growing network of onsite social workers

• Generous hospital discounts for your pets, a variety of other discounts including cellular service, apparel, computer equipment, etc.

• 401(k) retirement plan with company match

• Referral bonus opportunities

• Practice management software with digital innovations for streamlined practice flow and client communication

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.