Veterinary AssistantReceptionist

Job Description

Job Summary

The Animal Care Center of Polaris is looking for a versatile and compassionate part-time Veterinary Assistant / Receptionist to join our team. In this dual role, you will be the face of our clinic, greeting clients and managing the front desk, while also providing vital hands-on support to our medical team in the back. The ideal candidate is an excellent multitasker who thrives in a fast-paced environment, loves interacting with people, and is dedicated to providing high-quality care to animals.

Key Responsibilities

Front Desk & Reception (Approx. 50%)

• Client Experience: Greet clients warmly, check patients in and out, and answer multi-line phone calls with a professional, friendly demeanor.
• Scheduling & Records: Schedule appointments, surgeries, and drop-offs efficiently using our clinic software. Maintain accurate electronic medical records.
• Financial Duties: Process payments, manage invoices, and explain basic estimates or bills to clients.
• Pharmacy Support: Refill prescriptions under veterinary supervision and manage front-desk inventory.

Clinical Assistance (Approx. 50%)

• Patient Restraint: Safely and compassionately restrain dogs, cats, and exotic companion pets during exams, blood draws, and medical procedures.
• Clinic Flow: Prep exam rooms between patients, escort clients to rooms, and obtain initial vital statistics (weight and patient history).
• Sanitation & Safety: Maintain a clean, sterile environment by disinfecting exam tables, surgical suites, and kennels according to hospital protocols.
• Lab Support: Assist in preparing laboratory samples (fecal, urine, blood) and standardizing equipment.

Qualifications & Skills

• Experience: Minimum of 1 year of experience working in a veterinary clinic or animal care facility. Experience with customer service or medical reception is a strong plus.
• Education: High school diploma or equivalent. Completion of a Veterinary Assistant certificate program is an asset.
• Physical Requirements: Must be able to lift up to 50 lbs. unassisted and stand or walk for long periods.
• Interpersonal Skills: Exceptional communication skills, emotional intelligence, and a calm demeanor during high-stress or emergency situations.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What's Right, One Team, Own It, Shape What's Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet's life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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This Job

Location:

LEWIS CENTER, Ohio, United States

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