Veterinary Client Care Coordinator

Description:

Are you someone who has a solid foundation of technical knowledge but a passion for client services? If you have technical knowledge and are seeking a client-facing role, the team at Lebanon Veterinary Hospital in Lebanon, CT is growing and looking to add a Veterinary Client Coordinator to add to their growing team!

In this vital role, you will act as a key liaison between clients, technicians, and doctors—ensuring a smooth, efficient, and supportive experience for both our clients and our veterinary team.

This position combines administrative tasks, client communication, and coordination of veterinary services. If you excel in a fast-paced environment, love working with animals and people, and are passionate about delivering exceptional client service in veterinary care, we would love to meet you!

Our vision is a simple one, to make the community and the animals and people in it happier and healthier. If those values mean something to you, we invite you to check us out.

What to Expect:

• Environment of Collaboration: Our satellite locations work closely together with each other as well as the Specialty/ER location in Middletown to provide the best possible care for the pets we see.
• Commitment to Continuing Education: We want to retain and develop our talent to the best of our ability. You can expect numerous in-house CE opportunities, and any mentoring available to support and achieve your goals.
• Career Advancement: We pride ourselves on recognizing top talent and strong work ethic and if you demonstrate those things, you can expect to be promoted from within.

About you:

The ideal candidate brings prior hands-on experience working on the clinical floor in a veterinary setting and possesses strong written and verbal communication skills. This individual is confident supporting both the medical and client service aspects of a busy hospital environment and can seamlessly adapt to a fast-paced workflow.

Strong technical veterinary technician skills are required, including the ability to assist with patient care, support medical teams as needed, and confidently navigate clinical responsibilities. The ideal candidate is knowledgeable in veterinary terminology, comfortable discussing basic medical information with clients, and capable of scheduling a variety of appointment types, processing medication refill requests, and answering routine client questions with professionalism and empathy.

This role plays a critical part in ensuring accurate communication between pet owners and the medical team while helping maintain efficient hospital operations, exceptional client service, and high-quality patient care.

Key Responsibilities:

• Prescription Management
• Client Communication
• Voicemail Management
• Bloodwork Callbacks
• Appointment Scheduling
• Surgical Coordination

What's in it for you?

• Supportive culture with social events & team building
• Competitive paid time off & holidays
• Career Growth & Training Opportunities
• Comprehensive medical, dental, and vision insurance
• Mental Health Focused Services

Compensation:
Depending on level of experience - $19.50-$24.00 an hour.

Anticipated Schedule:
This is a Full-Time position:
Monday - Friday - 9am-5pm

About us:

Lebanon Veterinary Hospital has been providing quality care to the pets and families of Lebanon since the 1970s. We are pleased to have recently partnered with Pieper Veterinary, a veterinarian-led group with emergency, specialty, and primary care locations in Connecticut, Massachusetts, Pennsylvania, and Maine. With this partnership, we are excited to have more dedicated resources for our team including building a brand-new addition to continue our mission to provide quality care to the pets and people in our community.

We know it's not always easy to make a move. We treat all interviews as confidential and if a casual chat is more your style, we can do that too! We genuinely love what we do and the people we work with!

Requirements:

• Prior experience as a veterinary technician and veterinary client services is strongly preferred.
• Strong attention to detail and a passion for client care.
• Familiarity with veterinary terminology or a willingness to learn.
• Excellent verbal and written communication skills to interact with clients, and staff.
• Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
• Ability to handle challenging client situations with tact, patience, and understanding.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
• Flexibility to assist with other duties as needed and work effectively in a team-oriented environment.
• Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
• Ability to remain calm and composed under pressure, especially in high-stress or emotional situations.
• Willingness to continue learning and stay updated on best practices in client service and veterinary care.
• Knowledge of the procedures used for scheduling patients, receiving, treating, ordering medical supplies, and requesting laboratory tests.
• Knowledge of the use, care, and storage of veterinary instruments, materials, and equipment.
• Knowledge of sterilization techniques to sterilize various instruments and materials.
• Knowledge of the instruments, materials, and standardized procedures used in the full variety of treatments to make preparations and provide “tableside” assistance.
• Knowledge of principles and processes for providing client and personal services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction.
• Must be 18 years or older to apply.

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