Veterinary Client Care Representative

Spencer Springs Animal Hospital is an AAHA-accredited general practice located in the heart of the community. We deliver high-quality, full-spectrum veterinary services including advanced surgery, complete dental care, laser therapy, and urgent care, fully equipped to support pets and their people through every stage of life.

Our practice is dedicated to excellence, innovation, and compassionate care. We pride ourselves on providing cutting-edge treatments while nurturing genuine client relationships and fostering a collaborative environment that values open communication, professional growth, and innovation in veterinary medicine.

What Sets Us Apart

• AAHA Accreditation: Commitment to meeting the highest standards in veterinary excellence
• Advanced Medicine: Cutting-edge treatments from laser therapy to advanced surgical procedures
• Collaborative Environment: Team that values open communication and professional growth
• Innovative Approach: Committed to solving real-world challenges through teamwork and learning
• Relationship Focused: Nurturing the human-animal bond through trust and connection

Join Spencer Springs Animal Hospital to experience a veterinary career where you'll find a supportive environment that empowers you to grow, lead, and make a lasting impact as part of a team dedicated to redefining exceptional veterinary care.

As a full-timeClient Care Representative, you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us.

You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.

*Shifts will be Fridays, Saturdays, and Mondays from 7:30am - 6pm*

• Creating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
• Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
• Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
• Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
• Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

• Providing a welcoming and professional first impression by greeting every client with efficiency and warmth
• Ability to multi-task and attend to multi-line phone systems and veterinary programs
• Proficient in handling high volume, high stress cases while maintaining professionalism
• Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
• Maintaining any required documents or medical records
• Upholding rigorous hospital standards for cleanliness and organization
• Accurately handle deposits and financial transactions from clients
• Accurately educate clients on veterinary services and best practices for animal care

• High School Diploma/GED or equivalent required
• 2+ years of customer service experience in an animal hospital
• Experience with veterinary programs, Avimark is preferred
• Knowledge of veterinary terminology and protocols
• Manage cash handling and financial transactions

• Competitive Pay: $17.00 - $20.00 per hour, commensurate with experience
• Comprehensive Benefits: 401k with company match
• Growth Opportunities: Continuing education and professional development support
• Work-Life Balance: PTO and mental health assistance
• Perks: Employee discounts on services, a scrub allowance, and a referral program
• A Welcoming Team: We’re a hard-working and collaborative team where your voice matters!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.