Veterinary Client Service Coordinator
Ethos Veterinary Health
Dublin, CA
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
10-key (Tenkey) Numeric Keypad, Administrative Skills, Anesthesiology, Calculators, Calendar Management, Communication Skills, Compensation and Benefits, Computer Skills, Critical Care, Customer Relations, Customer Support/Service, Data Entry, Emergency Care, Emergency Services, High School Diploma, Hospital, Internal Medicine, Leading Edge Technology, Medical Records, Medicine, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Network Integration, Oncology, Organizational Skills, Standards of Care, Team Player, Telephone Skills, Veterinary Medicine
LOCATION
Dublin, CA
POSTED
Today
Client Service Coordinator - SAGE Dublin
About Us:
SAGE Dublin specializes in many areas of veterinary medicine using the most current knowledge and treatments available to ensure the highest standards of care for our patients. Our Dublin facility features state-of-the-art diagnostic equipment and surgical tools, and we pride ourselves on providing the highest standards of care. In addition to a robust Surgery service, we also offer services for Emergency, Critical Care, Oncology, Surgery, Anesthesiology, and Internal Medicine.
SAGE Dublin specializes in many areas of veterinary medicine using the most current knowledge and treatments available to ensure the highest standards of care for our patients. Our Dublin facility features state-of-the-art diagnostic equipment and surgical tools, and we pride ourselves on providing the highest standards of care. In addition to a robust Surgery service, we also offer services for Emergency, Critical Care, Oncology, Surgery, Anesthesiology, and Internal Medicine.
The Role and Ideal Candidate:
As a Veterinary Client Service Coordinator, you are the first friendly face our patients and clients see upon arrival.
- Remain calm in stressful and emotional situations while confidently interacting with clients in person and on the phone.
- Thrive in a fast-paced environment, balancing multiple tasks such as:
- Greeting clients and patients
- Data entry
- Requesting and sending medical records
- Managing a multi-line phone system
- Processing payments
- Accurately scheduling appointments
- Performing other administrative duties as needed
- Communicate effectively with clients and medical staff, which is essential in this role.
- Possess a genuine love for animals and a welcoming demeanor.
- Show empathy, compassion, and provide reassurance to worried pet owners, which is crucial in this role.
The compensation range for this position is $24-26 an hour.
Work Schedule:
- Full-Time
- Sunday-Tues 11:00am - 9:30pm, Thursday 1:00pm - 11:30pm
Basic required qualifications:
- High school diploma and a minimum of one year of customer service related work experience
- One year veterinary reception experience is preferred, however not required!
- Competent computer skills including reliable and consistent ability to enter data into medical records; effective working knowledge of MS-Office suite (Word, Excel, Outlook)
- Type 45+ wpm and use 10-key calculator
Benefits:
- Opportunities for growth and advancement
- Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, and 3 weeks of accrued paid time off.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
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