Veterinary Client Service Representative in Baton Rouge LA United States
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Veterinary Client Service Representative
Sherwood South Animal Hospital & Emergency Center
Location Baton Rouge LA 70816
Time Type Full-Time
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Description
Veterinary Client Service Representative
Sherwood South Animal Hospital & Emergency Center Baton Rouge LA
Sherwood South Animal Hospital & Emergency Center is hiring an experienced Client Service Representative to join our INCREDIBLE team
At Sherwood South Animal Hospital Emergency & Critical Care we offer primary emergency urgent care boarding bathing and dentistry for dogs and cats in the greater Baton Rouge area including east and west Baton Rouge Parish Zachary Denham Springs Central and Prairieville.
Whether youre here for an emergency to visit your veterinarian for a wellness check or preventative medicine or are dropping our pet off for our comfortable luxury boarding resort or pet spa know youll experience the Sherwood South Animal Hospital difference we provide for pet owners in the Baton Rouge area.
As a Client Service Representative CSR youll play an important role in pets lives by providing care for our precious patients while coordinating and representing all facets of client services. Our CSRs are friendly professional courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and skills at basic accounting and cash handling.
Experience & Skills Requirements
The ideal applicant will be friendly and outgoing with a love for both pets and people along with a great attitude and a big smile
Customer service experience and 1 year experience in veterinary medicine are highly preferred
Knowledge of veterinary triagehighly preferred
Great communication skills -Team oriented with an ability to collaborate and support each other
Outstanding multi-tasker
Must be able to work rotating weekends and certain holidays
Desire to practice empathetic gold standard medicine benefiting our patients
Are paw-sitive kind and provide trustworthy communication to the patients team members and clients.
Open availability including nights weekends and holidays
Have the desire to constantly grow and advance as a valued member
Role Responsibilities
Help strengthen relationships with our clients by greeting them and their pet Help new clients complete registration and notify them of expected wait times.
Educate clients and answer non-medical inquiries
Maintain client relationships and service standardsby responding to phone calls taking messages and transferring calls as needed. Regular monitoring of email and faxes.
Schedule appointments including in-office diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders reschedule missed appointments.
Maintains computer records with up-to-date client and patient data verifies each patient entering the hospital.
Maintains front desk reception area waiting areas and exam rooms in a neat and clean manner.
Ensures financial responsibilities are met. Reviewing charges for services upon completion or discharge ensuring accurate reconciliation of cash drawer with computer-generated reporting.
Be willing to guide mentor and support fellow team members.
Youll Grow with Us
Here you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through
Our vast diverse and free library of continuing education courses - ThriveU
Live virtual interactive workshops to develop valuable leadership skills
A program to designed to teach you the fundamentals of running a pet hospital
Earn your AVMA-CVTEA Accreditation and become a Vet Tech through our fully acc