Veterinary Client Service Representative - Billing Specialist

Veterinary Client Service Representative - Billing Specialist

Capital Veterinary Specialists, Jax

Location: Jacksonville, FL, 32257

Time Type: Full-Time

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Description

Client Service & Billing Specialist

Monday-Friday, Occasional Weekends

Capital Veterinary Specialists, JAX

Jacksonville, FL

About You

The Client Service Representative & Charge Audit Specialist provides front-line client

service while supporting the financial accuracy and integrity of hospital billing. This role

serves as a primary point of contact for clients and patients within the Specialty Services

department and performs detailed charge auditing for both the Specialty and Emergency

Services. Responsibilities include managing client communications, scheduling

appointments, processing payments, and reviewing medical records to ensure services are

accurately documented and billed. The ideal candidate is highly organized, detail-oriented,

and able to collaborate effectively with clinical and administrative teams.

Your Experience & Skills

• 2-3 years of veterinary experience required.
• Experience in veterinary customer service, veterinary receptionist, hospital operations, billing, charge auditing, or revenue cycle processes strongly preferred.
• Strong attention to detail and ability to review clinical documentation for billing

accuracy.

• Excellent written and verbal communication, organizational, and multitasking skills.
• Proficiency with electronic medical record (EMR) systems, veterinary practice

management software, and standard office applications.

Capital Veterinary Specialists, JAX is looking for a CSR & Audit Charge Specialist to join us as part of the Thrive Pet

Healthcare community.

At Capital Veterinary Specialist, JAX, you'll feel the warmth and culture of a small hospital. As a

hospital deeply rooted in the local community, you will experience the best of both

worlds: a genuine local culture with the benefits of Thrive''s national resources.

About The Hospital

Capital Veterinary Specialists, JAX is an Emergency and Specialty Hospital located in Jacksonville, FL focusing on Emergency care, Surgery, and Internal Medicine.

Our hospital has an inclusive and rewarding work environment with clients from all backgrounds. We pride ourselves on patient care, accessibility for our staff and pet owners in the area, and staff morale. Positivity and professionalism are all equally important.

Our Emergency Department is open 24/7 and our Specialty Services are open Monday-Friday, serving Jacksonville, St. Johns, St. Augustine and surrounding areas.

You're Willing And Able To

Client Service & Front Desk Operations

• Greet clients and patients warmly and professionally, creating a welcoming

environment.

• Manage check-in and check-out processes efficiently and accurately.
• Provide accurate information regarding hospital services, policies, and procedures.
• Address client questions and concerns with professionalism and empathy,

escalating issues when appropriate.

Phone & Communication Management

• Operate a multi-line phone system, directing calls to the appropriate department or

staff member.

• Respond to client inquiries in a timely and professional manner.
• Schedule and confirm appointments while coordinating with specialty service

teams to ensure efficient workflow.

• Manage and respond to hospital emails, ensuring prompt communication and

appropriate follow-up with clients and staff.

Financial Processing

• Process client payments including cash, credit card, and electronic payments.
• Perform end-of-day financial reconciliation and close-out procedures.
• Maintain accurate financial records and ensure proper documentation of

transactions.

Charge Auditing & Revenue Cycle Responsibilities

Audit Charges

• Review and audit medical records from both Specialty Services and Emergency

Services to verify that all services, procedures, diagnostics, and medications are

accurately captured and reflected on final invoices.

Identify Discrepancies

• Detect, analyze, and resolve billing errors such as missing charges, incorrect

coding, duplicate entries, or potential over/under-billing.

Ensure Compliance

• Maintain adherence to hospital billing policies, documentation standards, and

industry best practices to support accurate and compliant charge capture.

Collaborate with Clinical Staff

• Work closely with veterinarians, veterinary technicians, and clinical support staff to

clarify documentation and ensure all services performed are appropriately recorded

and billed.

Revenue Cycle Support

• Support the financial health of the hospital by improving charge capture accuracy

and reducing revenue leakage.

Billing Protocol Development

• Assist in the development, documentation, and maintenance of billing and charge

capture protocols to promote consistency and accuracy in hospital billing

practices.

• Create, review, and maintain hospital billing packages, ensuring they are up-to-date, accurate, and reflective of current services, procedures, and pricing standards

Outside Vendor Invoice Reconciliation

• Review and reconcile invoices from outside service providers (e.g., laboratories,

imaging services, or specialty vendors) to ensure services billed to the hospital are

accurately reflected on client invoices when applicable.

• Investigate discrepancies between vendor invoices, medical records, and client

billing to ensure proper cost capture and accurate financial reconciliation.

Market & Pricing Research

• Conduct research on veterinary service pricing within the local and regional market

to support competitive and appropriate hospital pricing strategies.

• Perform competitive benchmarking activities, including "ghost calls" to veterinary

practices when appropriate, to gather information on service pricing, fees, and

client service practices.

• Compile findings and provide insights to management to support informed pricing

and service decisions.

Staff Education

• Provide feedback to clinical staff regarding documentation standards and best

practices for accurate and complete charge capture.

Additional Responsibilities

• Assist with administrative and operational tasks to support the Specialty and

Emergency Services and Hospital Leadership Team.

• Maintain confidentiality and safeguard client, patient, and financial information in

accordance with hospital policies.

• Perform other administrative or operational duties as assigned by management

to support hospital operations and patient care.

You'll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive

learning and skillset programs. You can build your skills and earn credentials

through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty,

hospital type, or environment. Join us and provide your best care at a clinic that is

deeply rooted within its community and bolstered by the resources of Thrive Pet

Healthcare.

Benefits - our care in action

Thrive offers a suite of benefits to support team members' emotional, physical,

professional, and financial wellbeing. In addition to our health and life insurance, and

short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra

Health

• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance
• Some benefits shown are only for full-time team members who work 30 hours or more per week.

Certain Benefits may be subject to waiting periods or length of service requirements.

Compensation negotiable based on credentials and experience. The actual rate offered will carefully consider a wide

range of factors, including your skills, qualifications, experience, and location.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical

excellence, innovative technology, and a connected community of teams and

partners. Today, its network of 360+ primary, emergency, and specialty hospitals

across the U.S. cares for pets of all ages and health needs, while portfolio companies

provide tools and technology that help veterinary teams work smarter and deliver

better care. Thrive invests in its people-through mentorship, leadership programs,

continuing education, and well-being initiatives-so teams can grow and feel

supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus

membership, HereFurYou Helpline, online booking, and flexible financial options

make accessing quality care simpler- giving families the peace of mind their pets

deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether

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