Veterinary CSR - Emergency & Critical Care Client Liaison Employment Type: Full - Time
Schedule: Wed-Sat, 4 x 10 hour shifts schedule, 12pm-11pm Location: La Mesa, California
Experience & Skills Requirements:
3+ years of customer service experience in the field of veterinary medicine required
Experience as a veterinary assistant or veterinary technician preferred
2+ years of Emergency and Critical Care Experience in the veterinary field preferred
High school diploma or equivalent
EzyVet Experience preferred
Key Role Responsibilities:
Client Service & Communication:
Provides exceptional client service in person and by phone
Reviews estimates with client and discusses financial commitments and payment options in the hospital and over the phone
Ability to thoroughly explain hospital charges to clients
Answers medical questions as needed under the direction of the veterinarian
Ensure client questions and concerns are appropriately addressed
Responsible for consistently monitoring patient status and proactively relaying information to clients both in person and by phone
Coordinates communication between departments referring veterinarians (rDVMs) and clients, including transfers within the department
Provides updates to referring veterinarians regarding hospitalized patients via phone or emailed clinical summaries
Reviews discharge instructions with clients
Precisely dispenses pharmaceuticals and reviews medications and potential side effects with clients
Maintains positive, cooperative relationships with employees, veterinarians, referring veterinarians, and clients
Conducts post-hospitalization follow-up calls to ensure patients are doing well and answers medical questions under the guidance of a veterinarian
Patient & Administrative Support:
Reviews discharge instructions for hospitalized patients with veterinarians
Assist with outpatient charges
Facilities inpatient and hospitalized ER patient visits
Has a comprehensive understanding of each medical specialty and knows the primary staff members and doctors within each service
Troubleshoots and follows up on issues as they arise, seeking assistance when necessary while taking ownership of facilitating resolution
Operations & Workflow Management:
Provides billing updates for hospitalized patients and collects payments
Reviews hospital charges and audits for duplicate or missed charges
Reviews charges against payments and collects outstanding balances when necessary
Assists in maintaining accurate billing and financial records
Coordinates workflow and communication across departments to support efficient patient care and service delivery
Ensures timely transfer of information between clinical services, clients, and referring veterinarians
About the Hospital:
Pet Emergency and Specialty Center – East County is a large multispecialty and emergency veterinary hospital located in La Mesa focusing on providing exemplary specialty and emergency care to our community.
We are open24/7.
Serving La Mesa, El Cajon, Spring Valley, and San Diego.
Benefits – our care in action:
Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:
Competitive pay
401 (k) with employer match
Mental health resources, including 24/7 access to Lyra Health
Paid parental leave
Purr-ental leave for when you adopt a pet
Employer- sponsored childcare and elder care
personalized care for every family-forming journey
Free CE courses
Pet Perks and veterinary service discounts
Student loan management tools and assistance
Provide your best care with more bridges and less barriers.
We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.
Support for you is as vital as the support you provide.
You’ll Thrive With Us
At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:
Our vast, diverse, and free library of continuing education courses- ThriveU
Live, virtual interactive workshops to develop valuable leadership skills
A program designed to teach you the fundamentals of running a pet hospital
Scholarship opportunities and tuition reimbursement
Move into any specialty, hospital type, or environment- across the nation
Leadership training for a thriving and long career in the veterinary profession
Compensation negotiable based on credentials and experience with a hourly pay rate starting at $22-$26/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. This pay rate includes shift differential pay.
About Thrive
Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.
We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.
We believe that supporting our people is the key to helping pets thrive through every stage of life.
Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.
At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.
Numbers & Facts
Location
La Mesa, CA
Job Type
Full-time
Salary
$22–$26 Per Hour
Skills
Administrative Skillsunmatched
Animal Careunmatched
Billingunmatched
Biotech and Pharmaceuticalunmatched
Clinical Informationunmatched
Clinical Medicineunmatched
Critical Careunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Emergency Careunmatched
Employee Relationsunmatched
High School Diplomaunmatched
Hospitalunmatched
Identify Issuesunmatched
Leadershipunmatched
Medical Billingunmatched
Medicationsunmatched
Operations Managementunmatched
Patient Careunmatched
Patient Educationunmatched
Psychiatry and Mental Healthunmatched
Scholarshipunmatched
Service Deliveryunmatched
Side Effectsunmatched
Student Loansunmatched
Time Managementunmatched
Training/Teachingunmatched
Tuition Reimbursementunmatched
Veterinary Hospitalunmatched
Veterinary Medicineunmatched
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