Veterinary Client Service Representative

Description

Veterinary Client Service Representative
Fort Collins Veterinary Emergency Hospital
Fort Collins, CO

Shifts Available:

• Friday - Saturday 6:30am to 3:30pm

Fort Collins Veterinary Emergency Hospital is hiring a dedicated part-time CSR to join our INCREDIBLE team!

Fort Collins Veterinary Emergency Hospital provides 24/7 emergency and urgent care for dogs, cats, and pocket pets. Open to the community since 2005, our team is dedicated to delivering compassionate, high-quality care for pets across the Northern Front Range.

As a Client Service Representative (CSR) , you’ll play a vital role in supporting patient care and hospital operations. This position works closely with our veterinary technicians and doctors to ensure patients receive exceptional care while maintaining a clean, organized, and efficient hospital environment.

Experience & Skills Requirements:

The ideal candidate is reliable, team-oriented, and passionate about animal care.

• Previous veterinary experience as a CSR strongly preferred
• Strong work ethic and willingness to learn
• Ability to work efficiently in a fast-paced environment
• Excellent communication and teamwork skills
• Must be able to work proposed part-time schedule
• Basic computer skills, experience with Veterinary scheduling software strongly preferred
• Positive attitude with a compassionate approach to client care
• Willingness to work some weekends and holidays as needed

Role Responsibilities:

• Assist clients with check-ins and check-outs
• Process payments, ensuring each patients account is current and up-to-date
• Maintain cleanliness of reception area
• Answer phones in a professional, friendly manner
• Stock supplies in reception when needed
• Support team members to ensure efficient workflow and excellent patient care
• Help create a positive experience for both clients and patients

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses – ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• Opportunities to pursue veterinary technician education and accreditation
• Scholarship opportunities and tuition reimbursement

With locations nationwide, you’ll have opportunities to grow into different roles, specialties, and environments within Thrive Pet Healthcare.

About Thrive Pet Healthcare

Thrive Pet Healthcare provides a nationwide network of veterinary care, offering a full continuum of services from primary to emergency and specialty care. Founded by veterinarians, Thrive is committed to supporting both pets and the professionals who care for them through innovation, collaboration, and a people-first culture.

We are united by our mission to create the future of pet well-being through:

• Service – delivering exceptional care
• Empathy – leading with compassion
• Accountability – achieving meaningful outcomes
• Joy – bringing positivity to our work
• Exploration – growing through learning
• Team – succeeding together

Thrive Pet Healthcare is committed to fostering an inclusive and supportive workplace where every team member feels valued and heard.

Compensation:
Hourly pay starting at $17-$19/hour, based on experience, skills, and qualifications.