Veterinary Client Service Representative - Lead in Potomac, MD, United States
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Veterinary Client Service Representative - Lead
Falls Road Veterinary Hospital
Location: Potomac, MD, 20854
Time Type: Full-Time
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Description
Falls Road Veterinary Hospital is looking for a full-time Lead Client Service Representative (CSR) to join our team as part of the Thrive Pet Healthcare community in Potomac, MD.
About You
The Lead Client Service Representative (CSR) serves as a front-desk point person and subject-matter expert, while performing the full scope of CSR responsibilities. The role supports daily client service operations, assists with workflow and problem-solving during the shift, and provides guidance to team members as needed. Strong collaboration with hospital leadership helps ensure consistent standards, communication, and client experience
Leadership presence, accountability, and a commitment to high-quality service are essential to success in this role.
Your Experience & Skills
You'll Grow with Us
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.
Benefits - our care in action
Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:
Compensation is negotiable based on experience and credentials, with an expected starting range of $25/hour. The actual compensation will carefully consider a wide range of factors including your skills, qualifications, experience, and location.
About Thrive
Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people-through mentorship, leadership programs, continuing education, and well-being initiatives-so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler- giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.
We welcome you to join our story and join where #WeThriveTogether.
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