Veterinary Client Service Representative: Part Time (EVENING)

Do you stay calm under pressure, love helping people and pets, and thrive in a fast-paced environment? VCA VREC Referral and Emergency Veterinary Hospital is looking for a Part-Time Night Shift Client Service Representative to join our emergency and specialty team.

Schedule:

Part-time | Night shifts | Weekends and holidays may be required

What You’ll Do:

• Greet and assist clients during emergency visits with empathy and professionalism

• Answer phones, triage calls, and communicate urgent information to the medical team

• Check patients in and out, process payments, and manage medical records

• Support doctors and technicians in a high-intensity emergency setting

• Provide compassionate client service during stressful and emotional situations

What We’re Looking For:

• Strong communication and customer service skills

• Ability to multitask and stay composed in emergencies

• Previous veterinary or medical front-desk experience preferred (but not required)

• Comfortable working overnight shifts in a fast-paced environment

• Team-oriented, dependable, and detail-focused

Why VCA:

• Competitive pay with overnight shift differential

• Paid training and opportunities for growth

• Access to VCA’s network of hospitals and continuing education

• Supportive team culture focused on pets, people, and purpose

If you’re passionate about helping pets and their people when they need it most, we’d love to meet you.

Apply today and become part of the VCA family.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.