Customer Service Representative - Norman, OK ACT
Norman, OK30+ days ago
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Skills
- Career Developmentunmatched
- Coachingunmatched
- Conflict Resolutionunmatched
- Continuous Improvementunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Service Managementunmatched
- Customer Support/Serviceunmatched
- Dental Insuranceunmatched
- Detail Orientedunmatched
- Healthcare Customer Serviceunmatched
- Hospitalunmatched
- Leadershipunmatched
- Mentoringunmatched
- Microsoft Officeunmatched
- Multitaskingunmatched
- Operationsunmatched
- Organizational Skillsunmatched
- Patient Careunmatched
- Practice Management Softwareunmatched
- Problem Solving Skillsunmatched
- Team Playerunmatched
- Veterinary Hospitalunmatched
- Veterinary Medicineunmatched
- Vision Planunmatched
Description
Description
Neel Veterinary Hospital is seeking an experienced Veterinary Client Service Representative Supervisor to oversee our front desk team and help deliver an exceptional client experience in a fast-paced veterinary hospital.
This leadership role is ideal for a seasoned veterinary receptionist or client service professional who enjoys mentoring others, solving problems, and creating a welcoming, efficient environment for clients, patients, and team members. Schedule flexibility is required, as this position must be available to support and coach staff working a variety of shifts to ensure all front desk team members receive consistent leadership and support.
Key Responsibilities
- Lead, mentor, and support the Client Service Representative (CSR) team
- Oversee daily front desk operations, workflow, and scheduling.
- Train, coach, and develop new and existing CSR team members.
- Deliver exceptional customer service while fostering compassionate, professional client interactions.
- Serve as the liaison between the front desk, veterinary technicians, doctors, and leadership team.
- Assist with staffing, scheduling, and shift coverage to support all front desk team members.
- Address client concerns and workflow challenges promptly and professionally.
- Maintain an organized, efficient, and welcoming reception area.
- Support leadership with employee performance, coaching, and continuous improvement initiatives.
Skills Knowledge and Expertise
- Minimum of 1 year of veterinary client service or veterinary hospital experience.
- 2+ years of supervisory, leadership, or management experience preferred.
- Strong knowledge of veterinary terminology and hospital workflow.
- Outstanding communication, customer service, and conflict resolution skills.
- Excellent organizational skills with strong attention to detail.
- Proficient with veterinary practice management software and Microsoft Office.
- Ability to multitask and thrive in a fast-paced environment.
- Flexible availability is required, including the ability to work varying shifts as needed to support, coach, and lead the entire client service team.
Benefits
- Paid time off
- Health insurance
- Dental Insurance
- Vision insurance
- Employee discounts
- Flexible schedules
- 401K with company match
- Paid days off for CE and robust CE allowance
- Training and career development
Why Join Neel Veterinary Hospital?
- Join a collaborative team dedicated to exceptional patient care and client service.
- Leadership role with opportunities for professional growth and career development.
- Positive, supportive workplace culture where your contributions make a difference every day.
- Be part of a hospital committed to excellence in veterinary medicine and outstanding client care.
Numbers & Facts
| Location | Oklahoma City, OK |
| Salary | $22–$27 Per Hour |
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