Veterinary Client Service Representative

Veterinary Client Service Representative - 57952 - Mission Pet Health

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Veterinary Client Service Representative

General Information

Ref #

51673

Department

Clerical

Job Site

Commonwealth Veterinary Hospital

Date Published

06-15-2026

Pay Class

Full-Time

Base Min.

$ 24

Base Max.

$ 28

Description & Requirements

Company Overview

Commonwealth Veterinary Hospital, located in the charming Auburndale area of Massachusetts, is dedicated to high-quality small animal and urgent care medicine. Our reputation is built on trust and clinical excellence, reflected by our outstanding 4.9-star Google rating from the community we serve. We believe that true success in veterinary medicine comes from supporting one another, ensuring that every teammate feels valued while delivering the best possible patient outcomes. If you are seeking a supportive environment where you can immediately step into meaningful work, this opportunity is waiting for you.

Joining our hospital means becoming part of a robust network that truly invests in your future. We maintain a culture of continuous learning, offering robust internal support and specialty consultations to every veterinarian who needs them. Our organizational commitment ensures that all teammates, from our newest assistants to our seasoned credentialed technicians, have the resources and mentorship needed to achieve their career goals, whether that means pursuing a leadership track or becoming a credentialed professional. We provide the structure and educational backing required for you to consistently do your best work.

The medicine we practice is focused squarely on providing high-quality, comprehensive care, including crucial urgent care services for our community's pets. While we prioritize hands-on clinical independence, you will have access to state-of-the-art diagnostic and treatment tools, allowing you to focus purely on medical excellence without operational burdens. Our structure is designed to promote innovation and skill expansion, meaning you will always have the infrastructure necessary to take on complex medical cases and grow your expertise in small animal practice.

Auburndale offers the perfect blend of small-town charm and immediate access to metropolitan Boston culture. Located right along the Charles River, the area provides excellent parks, boutique shopping, and highly regarded dining options. This welcoming Massachusetts community provides an ideal setting for anyone looking to balance a rewarding professional life with a rich personal life, all while enjoying the history and accessibility of the greater New England region.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values - Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact benefits@mvetpartners.com with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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