About the Role

Key Responsibilities

• Greet clients warmly by phone, email, text, and in person, while helping maintain a welcoming and professional practice environment.
• Schedule mobile visits, in-clinic appointments, follow-ups, and procedures while coordinating provider availability and travel logistics.
• Answer client questions about services, appointment availability, practice policies, estimates, and general pet care instructions within established guidelines.
• Maintain accurate client and patient records, including contact details, appointment notes, invoices, payments, and medical documentation.
• Process payments, prepare invoices, follow up on balances, and assist with basic billing and bookkeeping support.
• Communicate urgent concerns to the veterinary team promptly and help prioritize client needs appropriately.
• Support inventory management by tracking office, medical, and mobile supplies and helping place orders as needed.
• Assist with daily office organization, cleaning of client-facing areas, filing, supply restocking, and workflow coordination.
• Help create and maintain efficient office procedures that support high-quality patient care and excellent client service.
• Serve as a steady, compassionate presence for clients who may be worried, emotional, or navigating difficult decisions about their pets.

Qualifications

• Previous veterinary reception, customer service, office administration, or medical office experience preferred.
• Strong communication skills and a calm, courteous phone and client-service manner.
• Excellent organization, attention to detail, and ability to multitask in a small-practice environment.
• Comfort using computers, email, scheduling systems, payment platforms, and practice-management software.
• Ability to work independently, take initiative, and adapt when mobile appointment schedules change.
• Professional, reliable, compassionate, and comfortable working around animals and pet owners.
• Ability to maintain confidentiality and handle client and patient information responsibly.
• Experience with inventory, billing, social media, marketing, or staff coordination is a plus.

What We Offer

• A close-knit, supportive veterinary team where your work has a direct impact on clients, patients, and daily operations.
• A varied role that combines client service, office management, scheduling, and practice support.
• Opportunities to learn about mobile veterinary care, in-clinic workflows, and small-practice operations.
• Competitive pay based on experience 
• Schedule:  9 hour shifts, Monday through Thursday, no weekend hours
• Benefits include:  Paid time off, employee pet care discount, continuing education, uniform allowance, retirement plan,  and  health benefits.

Ideal Candidate

How to Apply

Powered by JazzHR