Veterinary Customer Services Representative

Are you a superb customer service professional with a passion for animals? Do you enjoy helping veterinary patients and clients?Find satisfaction in contributing to a medical team?

Look no further! If you’re ready to be part of something great, come join our incredible team atAuburn University College Of Veterinary Medicine (AUCVM) as we seek a Veterinary Customer Services Representative I/II to perform clerical duties related to veterinary care.

Here at the College of Veterinary Medicine, you’ll contribute to a veterinary team by compiling a thorough medical record, processing client-owned animals for admission into & discharge from Auburn University Veterinary Teaching Hospitals and serving as the frontline contact with our clients. Customer service representatives liaison with referring veterinarians, facilitate admission of patients needing emergency medical care and guide clients through the process of deciding which area of the hospital suits their patient’s needs. In this position, you will play a critical role in the medical process and ensure the team has the information they need to make a difference for each patient. This position will primarily be focused within the Vaughan Large Animal Teaching Hospital, with cross-training in the Small Animal Hospital required.

Learn more about the College of Veterinary Medicine and take a campus tour here: https://www.auburnvetmed.com/

• Welcomes clients to the hospital, registers clients’ animals that are in need of medical attention and verifies client, patient, and referring veterinarian demographics.
• Ensures all proper paperwork is completed, gathers records from other veterinary facilities as needed, compiles the physical medical record, and alerts the appropriate clinical personnel of the patient’s arrival.
• Appropriately directs clients to areas within the clinic for animal care and continues to ensure client’s visit is successful.
• Communicates frequently with the clinical team regarding patient/client needs and expectations.
• Receives and screens telephone calls to include scheduling appointments; provides information and assistance to callers and/or visitors regarding clinic and hospital procedures and processes; determines appropriate course of action, referral, or response.
• Contacts clients to confirm appointments, providing clients any information or instructions needed prior to their appointment.
• Communicates admissions information, fees, discharge date(s), clinic regulations, or other clinic services to clients. Discharges clients in a timely and appropriate manner.
• Ensures bill order is complete and has been verified by hospital auditors, ensures all medications have been given to the client.
• Addresses any past accounts or financial follow-ups. Confirms client does not have any further clinical questions.
• Generates, analyzes, validates, and verifies, financial records in-house as well as prepares, records, and verifies daily deposits and cash reports for Bursar’s office.
• Abides by rules and regulations for Veterinary Client Representatives as defined by the American Animal Hospital Association and policies and protocol of the College of Veterinary Medicine and teaching hospitals.

Level I:

• High school diploma or GED

Level II:

• High school diploma or GED
• 2 years of experience in a veterinary, medical office, or hospital setting working with medical records and hospital information systems.

Substitution allowed for Experience:

When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.

• Basic knowledge of standard office functions.
• Communicates with other is limited to exchange of routine information.

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We’re Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
• Ready to lead and shape the future of higher education? Apply today! War Eagle!