Description
Ensure their department’s healthcare team has the resources and tools needed to deliver a high quality of care.
Coach team members on fundamentals of process improvement, ensuring the department is operating in an efficient and sustainable manner
Provide primary point of contact through which all questions, comments, concerns and issues for their department can be handled while on and off premises.
Develop, monitor, and adjust schedules according to workflow to maximize efficiency
Make recommendations in collaboration with the service/department representative for the purchase of needed supplies and equipment
Manage and influence department financial decisions and health
Ensure standards of medical excellence are upheld within the department and team including OSHA, VMB, and DEA requirements.
Perform initial screening of client concerns and collaborate with the Director of Service and Hospitality to resolve
Split time between clinical and administrative duties with a minimum of 50% of the time spent on administrative tasks (this varies depending on the hospital/department size, number of direct reports, and staffing needs)
Leading with Your Heart
Responsible for maintaining a team that adheres to the principles of Quality, Integrity, Compassion, and Service.
Provide ongoing and continuous performance feedback, instruction, and follow up to team members as part of a healthy employee experience
Negotiate and mediate conflict in partnership with the Director of Clinical Operations and People Operations Business Partner
Collaborate with other departments
Effectively influence behavior and lead change in a rapidly growing organization while fostering a collaborative, service-oriented culture
Provide a comprehensive clinical onboarding training schedule for all team members and oversee development and implementation of training.
Provide written performance feedback and a development plan annually for each member of their team
Planning, scheduling and leading monthly department meetings
Attract and retain exceptional team members by providing an enriching employee experience that provides meaningful work, career growth, and ongoing professional development
The ideal candidate has a minimum of three years of experience in a management or leadership role.Experience in specialty veterinary medicine is required.
Registered Veterinary Technician licensure preferred
Excellent interpersonal, customer service, and communication skills
Excellent organizational skills and the ability to multi-task
Capability to work well in a fast-paced environment
Ability to prioritize duties and responsibilities to meet deadlines
Highly professional and able to work with people on all levels of the organization
Must have standard knowledge of and ability to use Microsoft Office programs including Word, Excel, PowerPoint, and Outlook
Must be able to work a minimum of 40 hours in the hospital unless otherwise approved by the Hospital Director of Operations.
Must be flexible to meet the needs of the department, which includes a mix of after-hour and weekend coverage. This is a 5 day/week salary exempt position.
Ability to work a varying scheduling including evenings, overnights, weekends, and holidays to meet hospital and team needs
Ability to maintain a professional demeanor in a high stress environment
High multitasking capabilities
Ability to meet deadlines and prioritize tasks based on demand
Ability to build and maintain strong relationships with both internal stakeholders (e.g., other departments) and external clients.
Accessibility to team members at all times of day, 7 days per week
Ensure that all shifts comply with labor laws, including regulations on working hours, breaks, overtime, and rest periods
Ensure that all shifts comply with safety protocols, including specific measures that may be needed for night shift
Ability to stand for extended periods of time
Ability to resolve conflicts and make decisions under pressure
Strong organizational and time-management skills