Veterinary Emergency Service Head

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BluePearl Pet Hospital in Brandon, FL, a thriving suburb of Tampa Bay, is seeking a full-time Emergency Service Head to join our collaborative and highly skilled team. In this role, you'll work side by side with board-certified specialists in Avian & Exotics, Oncology, Critical Care, Internal Medicine and Surgery, as well as a talented group of ER clinicians and experienced veterinary technicians, many with over a decade of tenure. Together with hospital leadership, you'll help deliver gold-standard medicine in an environment built on teamwork, trust, and mutual support, while shaping the continued growth and success of our emergency service.

Compensation That Puts You First!

We are proud to offer a Sign-On Bonus of up to $75,000, along with relocation assistance for qualified candidates!

Qualifications

The ideal candidate will have a DVM from accredited university and will have successfully completed an internship and/or have at least three years of ER experience. Previous leadership experience preferred!

As an ER Service Head, you will:

• Manage the schedule for all ER Clinicians, including PTO requests, depending on location.
• Facilitate regular ER Clinician meetings and participate in hospital leadership meetings.
• Mentor ER Clinicians and new ER/ICU support staff. Oversee ER Clinician case management and providing guidance as needed on case management decisions.
• Integrate the emergency and specialty services to successfully manage all hospitalized cases. The ER Service Head will act as the sounding board between ER Clinicians and Specialty Clinicians and discuss any concerns with the Medical Director as they arise.
• Assist in implementation and monitoring of patient safety reporting as it pertains to the emergency department.
• Actively contribute to recruiting new Emergency Clinicians. Ensure new hires have been assigned a mentor to support retention and engagement.
• Assist in customer service issues as needed and help management to follow up to resolve issues as appropriate.
• Partner with hospital leadership to identify opportunities and implement new initiatives for improvement of ER patient care, medical protocols, and client service levels.
• Stay abreast of hospital environment and issues of concern, working collaboratively with the Medical Director and work in collaboration with P&O and hospital leadership regarding all ER/ICU personnel issues. Assist with performance reviews.
• Assist management team with client and pDVM concerns when necessary.
• Work with management team to oversee capital purchases for ICU/ER department.

• Competitive Annual base salary, based on experience.
• AnnualER Service Head stipend.
• Additional earning potential through quarterly production bonus, NO NEGATIVE ACCRUAL.
• Health & Financial Wellbeing: Medical, dental, vision, and life insurance, fertility support, paid parental leave, and employer-paid short- and long-term disability. 401(k) retirement savings with up to 3.5% company match.
• Work-Life Balance: Flexible scheduling options, generous paid time off, and dedicated programs to promote emotional and mental health
• Regional Social Workers to support stress management, communication skills, and compassion fatigue
• LYRA Health - 12 free confidential sessions for emotional and mental health care.
• Annual Clinician Stipend: Annual continuing education allowances, free CE sessions, and access to BluePearl University - our own built-in learning management system that houses resources for system training, continuing education, compliance, and personal development. Learning communities exist for all our training and mentorship programs.
• BluePearl Science: Participate in ongoing clinical research, gain mentorship from academic leaders, and contribute to studies that advance veterinary medicine
• BluePearl Library: Access to 2,000+ veterinary and health science journals.
• Licensing & Memberships: Coverage for PLIT and DEA license costs, AVMA dues, and more.
• RECOVER CPR Certifications: Complimentary Basic and Advanced Life Support certifications.
• VETgirl Membership: Free for all Associates.
• BluePearl Pet Care Discounts
• Exclusive Discounts on pet supplies, Royal Canin pet food, Mars products, cell phones, and vehicles.
• Annual Company Store Allowance
• Plumb's Veterinary Drugs: Free access for all Associates.
• Efficiency Tools: Save valuable time with Talk-a-too and Text Expander dictation systems.
• As part of Mars Veterinary Health, we're united by a shared purpose to make a better world for pets and the people who care for them. We take a holistic approach to supporting our 70,000+ Associates through equity, inclusion, diversity, and mental health advocacy, recognizing the unique challenges faced by veterinary professionals.
• Join BluePearl Cares, our 501(c)(3) nonprofit organization dedicated to making emergency and specialty care accessible for all. Also a first-of-its-kind Vet-TROMA U.S. Army partnership.