Veterinary Practice Manager

We are seeking a dynamic Practice Manager to join our hospital team!

About the Position: In partnership with the Lead Veterinarian, the Practice Manager plays an integral role in leading the hospital team and providing excellent customer service to our patients. The practice manager is responsible for day-to-day hospital operations and serves as a liaison between the hospital team and our corporate support functions, including: marketing, payroll, IT, recruiting, finance, etc. This is a full-time position reporting to the Regional Director of Operations.

People Management: recruiting, developing, disciplining, and terminating paraprofessional staff, including annual performance reviews

Financial Management: overseeing the hospital's P&L, including accounts payable/accounts receivable, payroll, and inventory

Customer Service: resolving client issues and escalations and overseeing follow-up communications

This position requires regular on-site presence as an essential function of the role. Due to the nature of veterinary hospital operations, in-person attendance is necessary to support patient care, respond to time-sensitive needs, collaborate with clinical teams, and maintain the safety and well-being of patients, clients, and staff. We are committed to providing equal employment opportunities and will consider requests for reasonable accommodation in accordance with the Americans with Disabilities Act (ADA) and applicable laws

Minimum of 3 years' experience in a supervisory role

Veterinary practice management experience preferred, although we will also consider strong candidates from other service industries (i.e. human healthcare, retail, restaurant, hospitality).

A positive, can-do attitude; strong people skills/emotional intelligence; willingness to roll up your sleeves and chip in to help the team